help..geek required to check my HT log

Hi

If you have been through our guide then you will note that just a hijackthis log is not enough as we are not a hijackthis reading forum, our goal is to remove malware from a PC and to achieve this the below needs to be actioned.

If you hit Ctrl-Alt-Del, > Processes tab and which process is using 100% CPU time, may take a while to view this screen if your PC is at 100%, but this process will help narrow the offending application, also if its on just when your printing then have you uninstalled your Printer Drivers and checked for new updated ones then re-install?




Our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

HI

System Idle process at 98% is normal, all that means is your CPU is not doing very much and generally hovers around 95-99% until you start to do something an that changes that figure lower.

Plug modem in a try the updates, but slowly work through the guide step by step as to efectively diagnose malware ( a trojan, virus or spyware ) we will need the logs listed, many many non-IT types have run that guide, it looks daunting but the majority of the information is for informative purposes only, to cover all knowleges and the scans are fairly simple to run.

But if you get stuck on a step, continue to next step but do tell us why it wouldnt run.


So if you were to start printing now, its likely that the CPU % will jump to 100% if so open task manager > Processes then print something and note the process thats taking 100% CPU and let us know what it is.

 

If CounterSpy is too large for you to download, use the recommended substitute of AVG AntiSpyware which is around 6 MB.