Help. Got A Bug I Can't Get Rid Of

Edit by bjgarrick: Unrequested, Inline HJT log removed!

 

First, I need to know what problems your having?

Please follow standard cleanup procedures as given below:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps below:



http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

Ok, I have followed all of your suggestions and am still having the following issues.

IE locks up and if it loads it is VERY slow.

When it does load a page it often is only 1/2 of the page.

I have a svchost.exe process that jumps up and will dominate my CPU and will often hit 70-90 threads

My CPU is always jumping around fromm 6-20% with nothing running

Various other little iratating issues but these are the most prevelant.

I am on a Dell D400 with 756k, 1.4 ghz.

THANKS FOR YOUR ASSISTANCE !!

Brad

 

PS.

I did not find anything with the suggested downloads that you sent me to but did find the following with KASPERSKY.

 

First, you need to disable System Restore!

Download this file: mwav.exe

This scan might take around 3+ hours to finish when set to scan everything.
I need you to run MWav by double-clicking on mwav.exe.
Put a check next to the below items before scanning:

• Memory
• Startup Folders
• Drive - All Local Drives
• Registry
• System Folders
• Services
• Include Sub-Directory
• Scan All Files

Please make sure ALL of these are checked, then press the Scan button. This typically will take hours to complete.

**NOTE*** Sometimes MWav will pause and it appears to be finished, but it isn't done. Just let it run until it says it's complete.

On the bottom portion of the window, you will see the lower panel where MWav is listing "infected items". When it's done scanning, please highlight everything in that lower panel and copy them by holding CTRL + C then paste the list in NOTEPAD using CTRL + V. After you complete this attach the log to your next post along with a fresh HJT log.

 

1st, Thanks so much for taking the time to help.

I have attached the latest HJL as well as the scan for your review.

Thanks again

Brad

 

attachments

 

Correct HjJack Log.

Here is the correct log.

I cannot send the mwav from home (15m) so I will send it from my office

thanks

 

Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log.

 

here is the scan and most recent log

thanks

 

First, scan with HJT and have it fix this entry:

O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll

After you complete the above, download Spy Sweeper 4.0.3.405 and install it.

After you install make sure you get the updated spyware definitions. Then do a full sweep removing all infections. After you remove the infections with SpySweeper, reboot and attach a fresh HJT log!