Help Help Help!!! Please Help!

Discussion in 'Malware Help (A Specialist Will Reply)' started by nastque, Mar 27, 2009.

  1. nastque

    nastque Private E-2

    I tried the read me first, but my computer will not let me got to any site that could help. I cannot even get access to majorgeeks, microsoft updates, etc. I am able to go to microsoft.com, but not can't go to the updates section. Using I.E., I get "page cannot be displayed". Using Firefox, I get "connection to the server was reset while page was loading".

    ANY help will be greatly appreciated!

    Ol' Nas!
     
  2. nastque

    nastque Private E-2

    Thank You - Major Geeks!

    Out of desperation, I saw another thread with a similar problem and was inspired to FOLLOW the Read Me First - closely!

    Everything is great now! You guys are awesome!

    Ol' Nas!
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You're welcome.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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