Help Help!!!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by Yogig0, Nov 25, 2008.

  1. Yogig0

    Yogig0 Private E-2

    Need Help!! My kids have downloaded something and now the computer has stopped working. I can still get online but, I have no start menu, and I can't access the system restore on the Control Panel. Everytime, I try to go to the Security to see if my firewall it states that it can not be accessed at this time. Has my computer been hacked??? Because I can access the internet just fine but, can't do anything else.:confused
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi and welcome :wave

    You will need to see our procedures for malware removal if you suspect your machine is infected. I will link to it below, but be sure to make a NEW post in malware removal to give a brief explanation of what's happened and upload the requested logs from running the tools.

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    READ & RUN ME FIRST. Malware Removal Guide

    Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, You can try running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.


    Plus a guide on HOW TO: Attach Items To Your Post

    Best of luck
    Kes

    EDIT -> Note the thread has been moved to Malware :YogigO please just reply in this thread.:)
     
    Last edited by a moderator: Nov 25, 2008

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