Help I am getting frusterated!

celticswynd · Dec 24, 2008

I've run Spybot Search and Destroy, and my Smitfraud killer, but it's still pulling this! What happenes is if I go to a certan site, like Spybot's main page, my Firefox closes out and I get the window that Firefox preformed errors. Worse, it will not let me open Internet Explorer. Internet Exploror crashes every time I try. (Thank goodness my Firefox works, and I am able to get to Majorgeeks.) It was pulling ads periodicly in new windows or tabs when I go to Firefox, but it isn't doing that anymore. (I think I killed that spyware.)

ANyone have any suggestions on how to fix this problem, short of having my Dad whipe the drive?

chaslang · Dec 26, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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Help I am getting frusterated!

celticswynd Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member