Help, I get stuck on when running RootRepeal

Discussion in 'Malware Help (A Specialist Will Reply)' started by Muriel09, Jul 25, 2009.

  1. Muriel09

    Muriel09 Private E-2

    Hi major geeks,
    I did some of the steps indicated in the vista cleaning procedure (suggested by the Major Geek plodr) but, after doing Combofix and then trying to run deziped RootRepeal, this one doesn't want to work.. I tried twince but it sends me some crash reports:

    1.
    ROOTREPEAL CRASH REPORT (RootRepeal_crash_072509.170734.txt)
    -------------------------
    Exception Code: 0xc0000005
    Exception Address: 0x00429430
    Attempt to write to address: 0x016d9000

    2.
    ROOTREPEAL CRASH REPORT (RootRepeal_crash_072509.170746.txt)
    -------------------------
    Exception Code: 0xc0000005
    Exception Address: 0x76ed7409
    Attempt to read from address: 0xe4034189

    3.
    ROOTREPEAL CRASH REPORT (RootRepeal_crash_072509.170759.txt)
    -------------------------
    Exception Code: 0xc0000005
    Exception Address: 0x00429430
    Attempt to write to address: 0x01769000

    4:
    ROOTREPEAL CRASH REPORT (RootRepeal_crash_072509.170840.txt)
    -------------------------
    Exception Code: 0xc0000005
    Exception Address: 0x76ed7409
    Attempt to read from address: 0x48e87cd0

    What can I do ?? Thanks SO much for your help...
     
    Muriel09, Jul 25, 2009
    #1
  2. Muriel09

    Muriel09 Private E-2

    Ran all the steps in "Read & Run Me First malware removal guide", still have problems

    Hi Mayor Geeks,
    So I finally did all the steps of the Malware removal guide, but I still have some problems, especialy with Windows :confused. Windows Update for instance doesn't work at all, and the computer still search for actualizations each time I close it, and still try to make the installation of Service Pack each time I open it. In my journal of events, I have a lot of windows messages..
    Well, here are my diferentes logs. SASlog.txt and MbAM-log.text seem clear..
    I send also ComboFix.text and the RootRepeal report I had done before (on 21th of Juy 09) at the time when it was working.. Maybe it's too old, but maybe it can help
    I Follow with next message..
     

    Attached Files:

    Muriel09, Jul 26, 2009
    #2
  3. Muriel09

    Muriel09 Private E-2

    Re: Ran all the steps in "Read & Run Me First malware removal guide", still have prob

    Here I'm again to send you the MGlogs.zip file..
    Thanks A LOT for your help and all the amazing work you do to help so many people..:dood
    Have a nice day :wine ,
    Muriel
     

    Attached Files:

    Muriel09, Jul 26, 2009
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    The good news is that your logs are clean. Thus you are not having malware problems.

    You will have to continue to search for a solution to your problems in the thread you started in the Software Forum.

    It is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. After doing the above, you should work thru the below link:
     
    chaslang, Jul 28, 2009
    #4
  5. Muriel09

    Muriel09 Private E-2

    Hi chaslang,
    Thank you so much for your answer, and to have taken the time to check my logs.. Happy for the good news also!!
    I think I will follow on the software forum as I think my problems come from windows update.. Anyway, thanks a lot again..
    Good continuation and all the best !
    Muriel
     
    Muriel09, Jul 28, 2009
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Jul 30, 2009
    #6

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