HELP! internet security alert

Hi Muffy and welcome to the forum


I have moved your thread into the malware section of the forum, I will post our standard first steps to start the removals process, at the end of running all the steps and do run them in the order laid out and then attached the requested logs, you may well still have some popups or malware remaining at the end of this process, but thats where the logs come in, our malware experts will look them over and issue you some futrher removal instructions,


I would first look in add/remove and if you see PornPass Manager or ismonitor mentioned remove it as its a trojan.

then follow the below and good luck,

Our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!


note: due to a server change this week you may find one or two of the links in the guid emay not work correctly, to over come this

First clean your cookies and temp internet files, close all browser windows and then goto Start > Run and type CMD and hit enter then type ipconfig /flushdns and hit enter to clear the cache.

Hi these links may help until thr DNS servers are upto speed with assimilating the new IP address of the forum, also dont forget when logging in to tick the Remember Me box.



If you cannot get Getrunkeys or Shownew use the below links.......
GetRunKeys
http://208.101.7.150/forums/showthread.php?t=83087

ShowNew
http://208.101.7.150/forums/showthread.php?t=95941
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