Help me be a hero to my new girlfriend

Discussion in 'Malware Help (A Specialist Will Reply)' started by danieltalsky, May 27, 2006.

  1. danieltalsky

    danieltalsky Private E-2

    We just started going out and she mentions she's got a lot of popups. Crap, I thought, it's the same old polymorphic trojan situation I've seen 50 times.

    Well, usually Ewido has either got to the root of it, or I was able to back things up and just reinstall the OS, but in this case I'd like to get the system clean.

    I spent the last few days working my way through the steps in the "Please read this..." post. I'm pretty sure I ran everything. I can get clean scans in Safe Mode, but as soon as I boot to normal mode, whetever it is drops a bunch of droppers and the scanner detects those. It doesn't seem to be getting the root of whatever it is.

    Enclosed is my Panda Active Scan log and my HiJack this log. Man, those instructions really could be a little better designed, but I certainly appreciate the free support and am willing to jump through whatever hoops you want to get it. So thanks in advance,

    Daniel
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    You need to disable Spybot's Teatimer as the READ ME requests. It could get in the way of fixing your problems. In addition you don't want it running anyway since it can be a resource hog and you already have Ewido, SpywareDoctor, and Windows Defender running as blockers. If Ewido and Spyware Doctor are free trials, uninstall them.

    Looks like you have signs of a Qoologic infection. Download FindQool by LonnyRJones
    • Extract the files and place the FindQool folder into root folder of your hard disk. This is usually C:\
    • Open the folder and run Qlocate.bat
    • attach the contents of the txt.log which will open when the scan is finished.
    FindQool is not a removal procedure. It is a scan that helps us to locate hidden files and registry keys so we can work up a fix for the Qoologic infection.
     
  3. danieltalsky

    danieltalsky Private E-2

    > You need to disable Spybot's Teatimer as the READ ME requests.

    You know, I looked at every options menu I could find and couldn't find a place to turn off teatimer. I looked at every single menu (I am in advanced mode) and couldn't find a single thing about teatimer, although I did see it in the HiJack log. Can you tell me how to turn it off?

    > In addition you don't want it running anyway since it can be a resource hog
    > and you already have Ewido, SpywareDoctor, and Windows Defender running
    > as blockers. If Ewido and Spyware Doctor are free trials, uninstall them.

    Ewido I did download, and I uninstalled it just now. Spyware doctor was already running on the computer BEFORE I got to it, and I uninstalled it BEFORE I started the readme procedures. It's showing as still running?! I don't know how to uninstall it anymore than it already is.

    What is the minimum set of programs I can run once this is all said and done? I assume there's a readme post for this?

    > Looks like you have signs of a Qoologic infection. Download FindQool by
    > LonnyRJones

    Got it. Log attached.

    Thank you very much for your help.

    Daniel
     

    Attached Files:

  4. danieltalsky

    danieltalsky Private E-2

    I got an email notification for a post that tells me to download pocket killbox, which I did, and has a bunch of detailed instructions. Unfortunately, the message is not showing up here in the thread, just in the email.

    I would just follow the instructions from the email, but unfortunately, there's one part that's unclear. It says to "copy the bold text below" and "allow it to merge with the registry" etc. But I'm not seeing any bold text or text that looks like it's a registry file. It looks like that part is missing or didn't make it into the Email somehow.

    Repost? Or just send the registry entry part again?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Actually it is pretty simple. You must be reading right past it. ;)

    To disable TeaTimer, run Spybot and click Mode and select Advanced Mode. Then click Tools and select Resident. Now in the right window pane, uncheck TeaTimer.
    Also while this is open, in the left column now select IE Tweaks and then in the right pane make sure all the Miscellaneous locks are unchecked.
    Now quit Spybot!

    Was Spyware Doctor a free or paid version. If paid, you may want to keep it. If not, then yes we need to get rid of it as it is still showing. We'll get to the rest of this discussion later. Let's fix the malware now.


    Download - Pocket KillBox

    Extract it to its own folder somewhere that you will be able to locate it later to run it.

    Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you
    have saved it double click it and allow it to merge with the registry.

    Run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click OK.

    Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "
    Unregister DLL" (If available) Click the RED X and it will ask you to
    confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file.
    Once you get to the last one click
    YES and it will reboot. Note some of the files listed below may not
    exist but we need to check for them anyway.


    C:\Program Files\Windows NT\hotepy.dll
    C:\WINDOWS\keyboard171.dat
    C:\WINDOWS\system32\epburd.exe
    C:\WINDOWS\system32\fuyccin.exe
    C:\WINDOWS\system32\w251a2ca.dll

    If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself. However BOOT INTO SAFE MODE during this reboot and do not run anything but what I request. DO NOT open any browsers!

    Please run HijackThis and click please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,fuyccin.exe
    O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
    O2 - BHO: (no name) - {9B0E2556-2CFC-4848-B5DC-24DDA963D3C7} - C:\Program Files\Windows NT\hotepy.dll (file missing)
    O2 - BHO: (no name) - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
    O4 - HKLM\..\Run: [w251a2ca.dll] RUNDLL32.EXE w251a2ca.dll,I2 000be02c0251a2ca
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [ehfmrb] C:\WINDOWS\system32\epburd.exe reg_run
    O4 - HKCU\..\Run: [aemns] C:\WINDOWS\system32\epburd.exe reg_run
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O16 - DPF: {B3872502-F9FD-4E96-93FF-0D37298F0689} -

    Now exit HJT
    Run Windows Explorer and double check to make sure the below files are all deleted (some we already got with killbox):
    C:\Program Files\Windows NT\hotepy.dll
    C:\WINDOWS\keyboard171.dat
    C:\WINDOWS\system32\epburd.exe
    C:\WINDOWS\system32\fuyccin.exe
    C:\WINDOWS\system32\w251a2ca.dll

    Now reboot into normal mode and after reboot double check the same HJT entries I had you fix above and if any still remain, fix them again a second
    time.

    Now attach a new HJT log and a new log from FindQool

    Also tell me how things are working!
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That was due to temporary hidden instructions being created while waiting for your other log. I was getting a head start and then finished it off when your log was posted. It is all posted now.
     
  7. danieltalsky

    danieltalsky Private E-2

    Okay, I'm posting from a different computer. I'm still sitting in safe mode on the infected box. Here's what happened:

    I entered those files into killbox. The error I got was something to the effect of: An external process removed your kill entries.

    Like you said though, I rebooted manually.

    Then, I went into hijack this with all browser windows closed and used hijack to fix all the entries you listed EXCEPT the following two, which I did not find:
    O4 - HKLM\..\Run: [ehfmrb] C:\WINDOWS\system32\epburd.exe reg_run
    O4 - HKCU\..\Run: [aemns] C:\WINDOWS\system32\epburd.exe reg_run

    Then, I looked for the files you listed. They are all gone except:
    C:\Program Files\Windows NT\hotepy.dll

    So should I do a Hijack log again and get out of safe mode and send it? Should I try something else first?
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just continue thru all steps! Some of the lines were not seen by HJT because the registry patch I had you run did remove them. The HJT procedure is a redundant backup just incase the patch does not work or incase the malware respawns.
     
  9. danieltalsky

    danieltalsky Private E-2

    Okay, I did it, and I think that might have done the trick. Attached are the two logs.

    Just to revisit the SpyWare doctor question...I didn't install it and I doubt it's a paid version. I actually went into the "Add Remove Programs" menu and UNinstalled it, so I'm not sure why it's still showing up.

    Daniel
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    For Spyware Doctor jsut have HJT fix the below line:

    O4 - HKCU\..\Run: [Spyware Doctor] C:\PROGRA~1\SPYWAR~1\swdoctor.exe /Q

    And delete the associated folder in C:\Program Files ifit exists.

    Your log is clean but I do question what the below is. Do you know?
    O4 - HKLM\..\Run: [Pad39A-HtEHL] D:\Pad39A.exe
     
  11. danieltalsky

    danieltalsky Private E-2

    > Your log is clean but I do question what the below is. Do you know?
    > O4 - HKLM\..\Run: [Pad39A-HtEHL] D:\Pad39A.exe

    No. I don't know. It's not my computer though. Honestly the girl inherited form someone with a full set of programs already installed, so it's unlikely she would know either. Any reasonable way to find out? Should I just kill it?

    So... endgame then. We're talking about prevention. What is the minimum set of programs I should run?
    Just these?
    - AVG Free
    - Windows Defender
    - Spybot

    Any other last advice?

    Thank you so much. I know this is your own time you're using to help me, and it's really appreciated. You don't know me from adam.
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What is disk drive D? (hard disk, CD Rom, etc)
    And also what is the E drive that you are running hijackthis.exe from?

    We are not done yet. We will get to the last advice and what to keep running later.
     
  13. danieltalsky

    danieltalsky Private E-2

    c: and e: both look like partitions on the same drive, or e is tiny.

    d: and f: are both ide cd-rom's.
    I don't think there has been a disk in either of them this whole time.

    Yes, I'm running HijackTthis off E:.
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Then have HJT fix the below since it cannot normally run anyway:

    O4 - HKLM\..\Run: [Pad39A-HtEHL] D:\Pad39A.exe


    What do you mean E is tiny and why did you put HijackThis there?


    If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

    After that, you should work thru the below link:

    How to Protect yourself from malware!
     
  15. danieltalsky

    danieltalsky Private E-2

    It's an 8GB HD or partition. I put HiJack there because there was less on the drive and it was easier to find when I was browsing for it, that's all. I would have put the qoologic removal program there but it needed to be in C:.

    I will flush the restore points and use the "How to protect" as a guideline. I don't even have all that stuff on my own computer (I use the SP2 firewall, but have a router/firewall).

    What's the firewall/av/spyware grouping you personally use?
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The SP2 firewall (as mentioned) is not adequate.

    AVG and ZoneAlarm. While ZoneAlarm is one of the best firewalls and also is pretty easy to setup for novices, some people do find it a bit resource hungry. Note that each piece of protection (AV, AS, and firewall) does impact PC performance but it is a necssary price to pay for security. Sort of like car insurance! Your PC is the car and the roads you are driving on are the internet! ;)
     

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