Help me please!

Discussion in 'Malware Help (A Specialist Will Reply)' started by insayngrl, Nov 28, 2006.

  1. insayngrl

    insayngrl Private E-2

    I've had this annoying little bug called VSAdd-in. I googled and followed instructions but after installing HiJack and running it I'm not sure what to do. Here is what came up. Please help me remove it. It's the malware that will never die!

    Iliana

    P.S. I have Norton Antivirus 2003. Do I really need to update to the 2006 version?

    • Edit by bjgarrick: Unrequested, Inline HJT log removed!
     
    Last edited by a moderator: Nov 28, 2006
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy
    • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
    • Bitdefender - from step 6
    • Panda Scan - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    It's not absolutely required but it is highly recommended as NAV03 is dated and IMO is the worst build every released. Personally I suggest AVG AntiVirus.
     

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