Help me please!!!!!!!!!!!!!!

Your computer couldn't call our location on the standard SIP port (5060). Generally, one of the following environmental issues causes this failure:

If you have a VoIP Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
Your Personal Firewall, if you are using Windows XP, may be filtering the SIP and UDP ports used for communication.
Either your home firewall or your broadband provider's firewall may be blocking the SIP and UDP ports used for communication.

Please check these firewall settings and ensure that UDP ports 5060 and 50000 - 50100 are open for RTP streams and SIP signaling. Then re-run your test.

This is what im getting please help. I couldn't find were the NAPT is to disable it. I have a UBEE multi port wireless modem from charter com

 

Greetings, iceman982004, and welcome to MajorGeeks...

You'll most likely have to log into your modem settings through your ISP to disable NAPT mode...

Also, please refrain from double posting...

 

Sorry about the double post. I could not locate the NAPT to do so i have read that before but not sure how to do so

 

Click Start > Run, type cmd, press Enter, type ipconfig, press Enter...there should be a Default Gateway address listed, such as 192.168.1.1 or 192.168.1.254, etc...

You then enter that address in a browser's address bar to access your ISP/router settings...

 

I can get that far LOL now what

 

Well, if the NAPT disable settings are not readily available, then maybe that is not a setting that your ISP wishes to be changed - you might try contacting your ISP to get an idea if they allow that or not...

We could, however, be on the wrong track here - what is it exactly that you're trying to do?

 

Your computer couldn't call our location on the standard SIP port (5060). Generally, one of the following environmental issues causes this failure:

If you have a VoIP Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
Your Personal Firewall, if you are using Windows XP, may be filtering the SIP and UDP ports used for communication.
Either your home firewall or your broadband provider's firewall may be blocking the SIP and UDP ports used for communication.

Please check these firewall settings and ensure that UDP ports 5060 and 50000 - 50100 are open for RTP streams and SIP signaling. Then re-run your test.

Please try again in a couple of minutes. If the test continues to fail please contact us at VoIP.Workathome@convergys.com



This is the message i am getting. I am trying to test the voice quality of my connection for a tech support job i have gotten and this is what happens when the test fails. My ISP is charter communications cable company and they SUCK lol but that is whats is happening

 

OK its fixed i had to log in with a diffrent ip adress and then have a diffrent user name and password because charter dont want me to be able to do the things i had to do to fix it.