help my computer is running very slow, virus found

Discussion in 'Malware Help (A Specialist Will Reply)' started by rea, Apr 9, 2009.

  1. rea

    rea Private E-2

    Hi, about two weeks ago, my computer was running fine, then I kept getting the "Not Responding" message coming up all the time, the one program it came up the most on was Internet Explorer and after that on most of all the others I ran.

    Also my computer would shut down very slowly and when I turn it on was alot slower then before.
    I have heard some clicking sounds come from the computer, but not all the time, I have done the fix errors on the C Drive, but is still running slow, so I tried your Vista cleaning procedure and still no joy, I did have a virus which Superanti found, you can see this in the log below.
    Also when I try and do scan they are now taking hours to do, one took over 8 hours to run, which before would be done in 1 hour.

    I have enclosed all scan reports for you to look at, also below I did a HijackThis report this morning.
    Please help.
    Thank you.
     

    Attached Files:

    Last edited by a moderator: Apr 9, 2009
  2. rea

    rea Private E-2

    Hi, sorry I did not know you should not post Hijackthis logs, please can someone help.
    Thank you
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The infection you have is known to infect router hardware. If you have a router hooked up then you need to follow the instructions for your hardware and reset it to factory default settings. Normally there is a recessed push button type switch that needs to be held down for some number of seconds to do this. After resetting to factory defaults on your router, you will need to reconfigure the router for your network if you have made any changes to the default network setup. After doing this, continue with on with the below.


    Download HostsXpert and then follow the below steps.

    * Unzip HostsXpert.zip
    * It will create a folder named HostsXpert in whatever folder you extract it to.
    * Run HostsXpert.exe by double clicking on it.
    * Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
    * Click Restore Microsoft's Hosts File and then click OK.
    * Click the X to exit the program

    You need to go back to the Read and Run First instructions and download the latest version of MGTool.exe, just let it overwrite the current file. Then run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file.
     
  4. rea

    rea Private E-2

    Hi, I did what you said, please see MG log.
    Thanks
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. I suggest you peusue this in the software section.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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