Help!! My computer keeps freezing up.

Discussion in 'Hardware' started by pucker21, Jul 10, 2009.

  1. pucker21

    pucker21 Private E-2

    My computer was working fine up until about two weeks ago, since then I have been having all kinds of problems. I had Windows Vista Ultimate 64 bit installed and tried to go back to Windows XP 32 bit, but still have the same problems. I've also scanned the computer with several malware/adware programs, they come up with nothing. I've also tried a couple of registry fix programs, same thing. I've looked in the event viewer to see if something is causing the problems, but the problems that it showed were unrelated. So I fixed those problems thinking they might help the problem, but it's still doing it, but now nothing is logging on the event viewer. I’ve tried Kapersky 7 scan, NIS 2009 scan, Spybot Scan, Uniblue Registry Scan, Uniblue Spy Eraser Scan and nothing works. It will even freeze at the welcome screen if it’s idle for more than 5 minutes.
    The first problem is that it is constantly freezing up. I don't get a BSOD, it just shows 100% CPU. The weird thing is I can still move the mouse cursor, I just can't click anything. The clock doesn't move, and I can't even get into the task manager, with CTRL ALT DEL. I tried leaving the task manager open to see what causes the problem, but it confuses me even more. Whatever program is active will continue to build CPU usage steadily until it's 100%. It almost always does it while the computer is at idle, but it has occurred intermittently when I was working on something.
    My second problem might be related or unrelated, but for some reason both my LAN ports only have "limited connectivity" for some reason. I've tried setting manual IP addresses but, it makes it worse. I called EVGA and they haven't heard of any problems. Considering I've tried two different clean installs on my OS's it has to be something. I’ve also tried to flash to the most recent BIOS update, as well as new motherboard driver updates, thinking it might help the network controller.

    I have:
    EVGA nForce 790i SLI FTW DIGITAL PWM P/N 132-YW-E180-A1
    (2) EVGA GeForce GTX 260 Core 216
    E8400
    8GB of Corsair Memory DDR3 PC 12800

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:45:31 PM, on 7/10/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    C:\WINDOWS\system32\dlcqcoms.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
    C:\WINDOWS\system32\IoctlSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
    C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\UltraMon\UltraMon.exe
    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Unlocker\UnlockerAssistant.exe
    C:\Program Files\UltraMon\UltraMonTaskbar.exe
    C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Registry Mechanic\RegMech.exe
    C:\Program Files\ActivIdentity\ActivClient\acevents.exe
    C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    Z:\Free Download Manager\HiJackThis.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\IPSBHO.DLL
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [UltraMon] "C:\Program Files\UltraMon\UltraMon.exe" /auto
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
    O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
    O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
    O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
    O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
    O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
    O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1245577360846
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1245577570116
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{17249E6E-A7DD-46A1-88DD-BA03E0315FA8}: NameServer = 192.168.2.100
    O17 - HKLM\System\CS1\Services\Tcpip\..\{17249E6E-A7DD-46A1-88DD-BA03E0315FA8}: NameServer = 192.168.2.100
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll
    O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll
    O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll
    O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    O23 - Service: dlcq_device - - C:\WINDOWS\system32\dlcqcoms.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
    O23 - Service: Windows Search (WSearch) - Unknown owner - C:\WINDOWS\system32\SearchIndexer.exe (file missing)

    --
    End of file - 11911 bytes
     
    pucker21, Jul 10, 2009
    #1
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I see two things that will really slow down your computer - turn off Tea Timer and RTHDCPL does not need to be running
    http://www.pcpitstop.com/libraries/process/i/RTHDCPL.EXE.html

    Adobe 9 doesn't have to be loaded at start neither does Java Update Scheduler.

    Do you have a government or business card authorization. I see this accoca.exe
    If you do not, then it is time to go to the malware section
    starting here http://forums.majorgeeks.com/showthread.php?t=35407
    when you have all the required logs, post a new thread here
    http://forums.majorgeeks.com/forumdisplay.php?f=35
    DO NOT post your hijack log there. They do not want to see it.
     
    plodr, Jul 11, 2009
    #2
  3. pucker21

    pucker21 Private E-2

    Yes I do have a government account.

    Thanks for the reply, I spent all night reflashing my BIOS and installing Vista 64bit again. So far so good, I got rid of NIS 2009 and bought Kaspersky 2010, it found several items of malware on a storage drive. I also ran Spy Sweeper again and it found a few more that Kaspersky didn't.

    Hopefully it will stay safe this time. I did quit the items you mentioned in msconfig also. Again, I appreciate your reply.
     
    pucker21, Jul 11, 2009
    #3
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    You may want to run one of the following: Startup Monitor or WinPatrol These allow you to see what programs decide to run at startup. You can then uncheck/untick whatever you do not want running. If you change your mind, it is quite easy to go in and check/tick the item again.

    If you removed Norton, be sure to run the Norton Removal Tool to get rid of any remnants that uninstalling left behind.
     
    plodr, Jul 11, 2009
    #4
  5. pucker21

    pucker21 Private E-2

    Well in reality I didn't install Norton again. I formatted my drive and put Vista back on, but put Kaspersky on instead of Norton. I'm a little ticked at Symantec that I ran a full scan on my computer EVERY night, and it didn't find anything. Then once these problems started occuring, they wanted to charge me $100 to find what I had already "subscribed" for protection.

    Last time I use them. I'll try the startup monitoring software though.

    Thanks.
     
    pucker21, Jul 11, 2009
    #5

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