Help my computer, please?

Discussion in 'Malware Help (A Specialist Will Reply)' started by speakingintongues, Sep 20, 2006.

  1. speakingintongues

    speakingintongues Private E-2

    My mother's computer has been acting extremely slow lately so I said I'd try to help.

    I did everything listed in the Announcement up top and attached are the logs I was asked to save.

    Please help, thank you!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please attach the GetRunKey and ShowNew logs as requested in the READ & RUN ME.

    Is Ewido a paid or free trial version?

    Are you seeing any processes use a load of CPU time in Task Manager.
     
  3. speakingintongues

    speakingintongues Private E-2

    The Ewido is a trial version, and no I haven't noticed anything extra in the task manager.

    Sorry I forgot about the other text files before....
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then uninstall this free trial which has an expiration date anyway. You now have Windows Defender for your realtime antispyware blocking tool.

    You don't really have any major malware issues of concern. You do have a few things to fix though and we can eliminate a few unnecessary items from your startup to help speed things up a little.

    But first you need to uninstall the below:
    Java 2 Runtime Environment, SE v1.4.2
    Viewpoint Media Player

    Now install the current version of Sun Java from: Sun Java Runtime Environment


    Make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
    O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [QD FastAndSafe] "C:\Program Files\QuickTime\qttask.exe" -atboottime

    You can also fix the below two items as your discretion. They are really not needed. You can read more about them in the two links given below the two lines:
    O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

    After clicking Fix, exit HJT.
    Boot into safe mode and use Windows Explorer to delete:
    C:\WINDOWS\SYSTEM32\UDConn.dll

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

    You need to empty your NPROTECT folder as requested in the READ ME.

    Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
    Now run Ccleaner (installed while running the READ ME FIRST).

    Now reboot in normal mode and post a new HJT log.

    Make sure you tell me how things are working now.
     
  5. speakingintongues

    speakingintongues Private E-2

    Ok, here's the new log.

    I'm not sure if I did the Java thing right, though.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your log is clean!

    You forgot to tell me how things are working. If you are still having problems, please describe them.
     
  7. speakingintongues

    speakingintongues Private E-2

    Things are much faster now, thank you!
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


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