Help!! My desktop has changed!!

Welcome to Majorgeeks!

You must complete ALL steps in the READ & RUN ME sticky. This includes step 6 and the two logs from the online scanners must be attached. Also you appear to have ignore step 3 of the READ ME. You have both Avast and Symantec installed.

Also I have a question. Do you know what the below process is?

C:\WINDOWS\arservice.exe

 

But step 3 clearly tells you this is unacceptable. You must uninstall one.

 

Next time please post the log according to the instructions (which would not be a Word file).

There is one file you should delete that BitDefender could not remove. This is Kazaa!
C:\Documents and Settings\Garrett\Desktop\My Shared Folder\kmd210_en.exe

 

To help keep you moving along, I'm not waiting for the Panda log.
Now download LSP - Fix

Run LSP-Fix.

Check the Box labeled "I know what I'm doing" and then click on the newdotnet7_22.dll file (in the “Keep” section) to select it.

Then, Select the >> button to move newdotnet7_22.dll into the Remove section.

Now, click the Finish Button. When the Repair Summary box appears, click OK.
If it is already in the Remove section, just click Finish.

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,drjcgvb.exe
O2 - BHO: Yvakt Class - {DAAC59E5-093D-4D24-A105-55BFE4ACDE14} - C:\WINDOWS\system32\w9seq.dll
O4 - HKLM\..\Run: [mousepad] C:\windows\mousepad3.exe
O4 - HKLM\..\Run: [newname] C:\windows\newname3.exe
O4 - HKLM\..\Run: [q8lg] "C:\WINDOWS\system32\slk8x2peu.exe"
O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet7_22.dll' missing
O18 - Filter: text/html - {CEA53356-C414-4331-A35E-AA4CE9D8DFA2} - C:\WINDOWS\system32\w9seq.dll

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Documents and Settings\Garrett\Desktop\My Shared Folder\kmd210_en.exe
C:\WINDOWS\system32\drjcgvb.exe
C:\windows\newname3.exe <--- delete any files using the starting with the text newname and ending in .exe (like newname1.exe, newname2.exe...etc)
C:\windows\mousepad3.EXE <--- delete any files using the starting with the text mousepad and ending in .exe (like mousepad1.exe, mousepad2.exe...etc)
C:\windows\KEYBOARD3.EXE <--- delete any files using the starting with the text KEYBOARD and ending in .exe (like KEYBOARD1.exe, KEYBOARD2.exe...etc)
C:\windows\GIMMYSMILEYS3.EXE <--- delete any files using the starting with the text GIMMYSMILEYS and ending in .exe (like GIMMYSMILEYS1.exe, GIMMYSMILEYS2.exe...etc)
C:\WINDOWS\system32\slk8x2peu.exe
c:\program files\newdotnet\newdotnet7_22.dll
C:\WINDOWS\system32\w9seq.dll

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

After completing all instructions in message # 8, also do the below.


C:\WINDOWS\Temp <--- delete all files in this folder
C:\WINDOWS\keyboard31.dat <--- delete this file
C:\WINDOWS\newfrn.exe <--- delete this file

 

Try this!

Fixing Locked Desktop
Also you should right click on your Desktop and select Properties. Then click the Desktop tab and then the Customize Desktop button. Now in the next window that comes up click the Web tab. Make sure at the bottom that Lock desktop items is unchecked. Then in the Web pages: box delete all items but My Current Home Page and make sure it is unchecked too. Then click OK. Apply. OK.

If the above does not work, try applying the registry patch in step 8 of the below link:

SpySheriff (aka SpywareNo) Removal

Only do step 8!

 

You're welcome. Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You need to check to make sure your account has admin priviledges. Instead of using Task Manager, try the Process Manager in HijackThis's Misc Tools. Does it work?

What does this mean? You need to describe the behavior that makes you say this.

Run a full scan with Ewido and attach the log from Ewido.

 

You could try the below but if it does not help, I would suggest you post a question in the Software Forum and provide them the complete details of exactly when you get the error messages and give the FULL error message.

Click Start, Run, and enter cmd and click OK. This will open a command prompt window. In the command prompt window enter the below command.
sfc /scannow

This may ask for your Windows CD if any system files are corrupted/missing and it cannot find replacements on your hard disk. Let me know what happens.