help needed to remove spyware

Welcome to Majorgeeks!

You forgot to empty your Norton Quarantine as requested in step 0 of the READ ME. Empty it now!

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O4 - HKCU\..\Run: [fiou] C:\PROGRA~1\COMMON~1\fiou\fioum.exe

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\Common Files\fiou <--- the whole folder
C:\WINDOWS\SYSTEM32\explorer.dll

You need to manually delete the below items Panda found from your Email folder.
Archive Folders\Sent Items\stuff you were sent...\fake\creditcard.zip[creditcard.rtf.exe]
Archive Folders\Sent Items\stuff you were sent...\unknown\found.rtf.scr
Archive Folders\Sent Items\stuff you were sent...\unknown\nomoney.zip[nomoney.rtf.exe]
Archive Folders\Sent Items\stuff you were sent...\read it immediately\textfile.scr

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

It may be a good idea for you to run the below tool too. Let me know if it finds anything:

avast! Virus Cleaner Tool

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Have you run your email program and looked for the folder within the email application's Sent Items folder?

It probably would be best to just create a new backup!



Do you or did you have Symantec Internet Security installed? I see the below service from Symantec. Or is this just because of the Norton Ghost application? I don't understand why they do this! It makes life difficult for everyone when they install an application referred to as a Security Suite just to run other tools like SystemWorks or Ghost.
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

If this is part of their antivirus or internet security application, you do not want it running if you are going to use AVG7. You cannot just fix this with HJT. We will need special steps, but first I need an answer to my question.

Also I personally don't recommend keep SpywareGuard installed once another realtime blocking tool like Windows Defender is install. It eats up too many additional resources and slows yor system down. It can also create conflicts. I would uninstall SpywareGuard now.

 

You're welcome. Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!