Help needed to remove zeroacces

Discussion in 'Malware Help (A Specialist Will Reply)' started by magna, May 14, 2012.

  1. magna

    magna Private E-2

    Hi all, I have this Sony Vaio laptop i use in the office that got affected by the Metropolitan Police virus, i managed to get rid of the nasty files (maybe not all tho) with malwarebytes and the desktop is now visible, however, both wifi and ethernet connections aren't working.
    The first Scan with TDSSKiller shown two ZeroAccess rootkit ( which has been deleted by the next malwarebytes scan on the whole C: but still no connections.

    Help please.

    I'm attaching both logs from TDSS and Malwarebytes.

    Thanks in advance for your time.
     

    Attached Files:

  2. thisisu

    thisisu Malware Consultant

    Hello and welcome to Major Geeks, magna :)

    http://img97.imageshack.us/img97/8120/fss.gif Please download Farbar Service Scanner and run it on the computer with the issue.
    • In the Search: text-field, type in:
      • netbt.sys
    • Now press the Search Files button.
    • When it is finished searching, the tool creates a log (FSS.txt) in the same directory the tool was run.
    • Please attach FSS.txt to your next message. (How to attach)
     
  3. magna

    magna Private E-2

    Hi, Thanks for your prompt response.
    Here is the requested FSS log.

    Thanks again for your time.
     

    Attached Files:

    • FSS.txt
      File size:
      1.6 KB
      Views:
      3
  4. thisisu

    thisisu Malware Consultant

    Attached Files:

  5. magna

    magna Private E-2

    Both connections are now restored.

    Thanks a million. You guys are super heroes.

    Thanks again.
     
  6. magna

    magna Private E-2

    Here is the requested log:
     

    Attached Files:

    • FSS.txt
      File size:
      1.2 KB
      Views:
      1
  7. thisisu

    thisisu Malware Consultant

    You're welcome.

    Are you having any other problems?
     
  8. magna

    magna Private E-2

    Hi, everything seems working alright.
    Thanks again for your support.
     
  9. thisisu

    thisisu Malware Consultant

    No problem. Surf safely :)
     

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