Help PLEASE - Hijack this Results

I have having a right pain in the .... problem ! About one week ago I opened IE and it crashed immediatly, and kept doing so I cannot open it - when i double click it the error comes up the page doesnt even pop up to load or anything. I have it currently blocked for access to the internet through my McAfee firewall this is because it randomly pops up the box saying : IE has encountered an error and must now close etc when i dont click on it.... I dont install much and I have done a full scan with my antivirus, and Adware se, both in normal and safe mode there were a few threats all gone. I run on XP so I get an error if I try to reinstall IE - there is a newer version detected etc .... I followed some directions from microsoft website did some stuff in the registry then reinstalled it, bang still crashing. If I do keep it blocked from accessing the internet and I click on internet explorer to open, it opens (with not being able to display the page) and does not crash. I have spent 3 days reading through ur forums and I did the Hijack this and will post it in an attachment.

If anyone can please help me this would be greatly appreciated, Im currently using firefox and its a right pain !! Does anyone recommened as well all alternative browser to IE, is netscape any good ?? Thanks

 

Welcome to MajroGeeks!

I see an indication of a SpySherrif hijack in your log so please run through this:

SpywareStrike, Smitfraud, SpySheriff, SpyAxe & PSGuard Removal And

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis:

Downloading, Installing, and Running HijackThis

When you return to make your next post make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
Bitdefender
Panda Scan
HijackThis

 

Ok I have done everything that was listed through all the links you posted. I cannot attach the Pandascan or Bitdefender because you need to have certain requirements and one of those being using IE internet explorer .... and of course thast crashing like I mentioned in the original post. However when I load it now the window comes up then the error so its delay. Other problems I had were, Microsoft Windows Defender 1051 (Beta 2) this is because i run service pack 1a not 2 (because it screws up my pc making it go all weird etc...). I ran everything as said and on first boot back out of safe mode I got 2 error messages saying the same thing first thing on loading (and my pc is now taking about 3x longer to boot up) ... the error was microsoft has recovered from a serious error..... When i followed all the directions for the hijack this I also found that there as nothing abnormal to fix. I will attach the smitfiles and the hijack this done properly. Thank you. Please let me know if im missing out something Im sure i got it right but I dunno if im being detailed enough, im sorry.

 

Hello yes I did install spybot and ran it exactly as described, I think howvere that the HJT files i included was from before i did everything (oops sorry) this is because it was the one of the first things to do.

I have included both files you said to include, and my internet explorer is still exactly the same crashing what a pain!

Thank you very much for your help my computer seems to be running a bit faster as well !

 

Hey there i went through all ur directions and that path u said when i went to windows explorer (no search) there were two files with that name one .dll and one a .pdf both i tried to delete and they said restricted access .... both in safe mode over and over to no avail so i checked and no process was runinnng.

my homepage is set to www.google.com definatly not blank (it went o uk.msn.com when reset) and I 100% sure reset my web settings. I followed ur directions to a absolute T.

Oh yes and I run my computer all time to veiw hidden files that has always been there, I checked when it asked me to do it .... so that is defo sorted.
Thanks once again for your post.

 

Hello again, I restard safe mode comand prompt ect .... I type all of it correctly and it said can not find file.

I then reboot etc ... and a message popped up once my computer loaded saying :
Windows cannot findc:\WINDOWS\system32\archi.exe. Make sure you typed the name correctly ..... ect.

Thank you again for your time, do you think I should just give up and surrender and just continue with netscape .... forget IE ?? Or is what is causing this to my IE affecting, or can affect anything else on the computer.

ty very much

 

Thank you so much !! I opened explore tonite and it works fine I have been using it one hour now ( didnt want to post right away and not test first)..... (now the weird part haha) I didnt do anything u said in the last post yet. I will do it tonite to be sure explore still works.

Thank you very much though for everything you do on this site ! You helped me big time, your all really nice. I learned loads and my comp is now working tip top.

Thanks a million times !

 

Thanks very much for everything it is all sorted and I have done the system restore etc ... and read through now to help prevent malware.

This site is wonderful, and you helped me immensely I cannot thank you enough.