Help please. Laptop about to learn how to fly.

Discussion in 'Malware Help (A Specialist Will Reply)' started by PooLips, Nov 4, 2006.

  1. PooLips

    PooLips Private E-2

    Hi all,
    2 weeks ago something corrupted my 2004 NIS. On startup I continually got a message saying that Norton was disabled. I hadn't done anything to Norton. I couldn't go any further.
    I restarted in safe mode and disabled NIS.
    I contacted Symantec support who suggested uninstalling and reinstalling NIS. He got me to manually remove all files and registry entries then run a downloaded an uninstal tool.
    This last step seemed to really stuff up my computer. I couldn't reinstall NIS and finally decided I didn't really want it anymore.
    At that point computer was running very slowly.
    Contacted Dell who suggested reinstalling windows straight up!
    Tried XP repair
    Gone through read and run me first.
    Found 100s of spyware.
    Things seem to have improved. Particular issures are:
    1. My computer takes a long time to open. Same for drop down box.
    2. Can't seem to update windows anymore. It just continues to loop. This problem means I can't use windows defender.
    Here are my attached logs.

    Other attachments to follow.
    Thanks
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi we will also need the GetRunKey, ShowNew and Hijackthis logs run an attached as specified in the Read Me Guide, to gain a full picture of whats going on, on your PC.
     
  3. PooLips

    PooLips Private E-2

    Other attachments.
     

    Attached Files:

  4. PooLips

    PooLips Private E-2

    Other things I've noticed.
    1. Services folder is slow to open.
    2. There's a %System folder% in My Computer and on Desktop
     
  5. matt.chugg

    matt.chugg MajorGeek

    Please follow the instruction in this thread


    WareOut Removal

    Once complete please post a new shownew and new HJT log. You will need to redownload shownew as there is a newer version available than the one you have used.
     
  6. PooLips

    PooLips Private E-2

    Thanks for the reply Matt.
    Here are my new logs.
     

    Attached Files:

  7. matt.chugg

    matt.chugg MajorGeek

    Sorry for the delay, i've not been around.

    If you are still having malware problems and would like help can you please post a new hjt log and shownew in case anything has changed.
     
  8. PooLips

    PooLips Private E-2

    Not sure if it's a malware or corrupted XP problem at this point.
     

    Attached Files:

  9. matt.chugg

    matt.chugg MajorGeek

    Well your HJT log seems to be clean, what is isilox clipper? Seems to be something to do with a palmtop, I see another program to do with your palm so I assume it is this.

    You should however uninstall the following

    This does seem to be more likely a software problem, possibly you have traces of NIS remaining that are causing a problem, you might try posting this problem in the software forum, there are a lot more people who can post in there so you should get a fast response. Feel free to reference this thread if it helps.
     
  10. PooLips

    PooLips Private E-2

    iSilo is a document viewer for my palmtop.
    I have uninstalled those programs and will post a new thread in software.
    Thanks for your help.
     

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