Help please? Nasty malaware/virus

Let me start from the beginning... I was on the internet using I.E. 8, I was searching for information on books by Jim Butcher, I followed a google link, while it loaded I went to get something to drink. When I came back the computer was rebooting, it had installed malaware complete with the pop-ups about virus's ect ect. Sucks, but not a huge deal, I can get those off.

I ran symantic and it found and quarantined some files, deleted others, I did a manual search and came up with a braviax.exe, I disabled this in the startup menu. I installed malwarebytes anti-malaware, rebooted into safe mode, attempted to run the software, it opens its screen, then closes without running, click on it again, and you no longer have permissions to run this program, re-install, same deal, open once then kick you off. Now my Symantic virus definitions/e-mail protection/outlook protection, have been corrupted. There are no more pop ups, I cant run any type of antispyware or virus programs. The internet misdirection program is still there, and it did not hijack my DNS.. no idea how this one is works. I attempted to run ComboFix and it pops up the dos screen then goes away without doing anything.

 

update, well I have continued to try different methods of running antispyware/virus scanners ect. I have managed to get SUPERAnitSpyware to run, I had to do it from a safe mode, it found 4 infections, then rebooted the machine. Upon reboot, I got an error before even logging on, NT AUTHORITY/SYSTEM has authorized a shutdown due to windows/system32/services.exe being terminated unexpectedly, gives a code of 1073741482. I rebooted the machine back into safe mode, I re-installed malwarebytes, but no luck still. So I deleted the old copy of ComboFix, put another copy onto the desktop and ran again, this time it detected a rootkit, rebooted the machine, I allowed it to boot to normal mode, it came up, after login ComboFix ran, rebooted machine again, generated its log, now I am running Malwarebytes and it has, so far, been running ok, I will continue to follow the rest of the cleanup procedures and then post my logs once I have completed all of them.

 

Ok, so here we go.

I managed to get everything to run, took most of the day... but it all ran. I somehow could not find the original ComboFix log... So I ran it again to generate a new log (this log is after I have run all the other programs). I am sorry that somehow I managed to misplace the first log. but any help in finishing out this clean up is appreciated.

 

thanks, I have not had any issues, but I have not been using that computer until someone smarter than me checked the logs to make sure I hadn't missed something

Great forum, great advice, and great how to articles. I just followed the "Do this first stupid" section and have apparently gotten that computer cleaned back up. Thanks for having this resource here guys!