help please

Hi, while HJT is a good application for finding browser hijacks it cannot, find all malware on your PC, so your best options is to run the below guide and attach the logs requested, then one of our malware guys will give them a look and post some more tailored removal instructions to clear up any last reminents,


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • 
    [*]runkeys.txt - the log from GetRunKey.bat
    [*]newfiles.txt - the log from ShowNew.bat
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

First install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox

Then uninstall the below software:
J2SE Runtime Environment 5.0 Update 6
Mozilla Firefox (1.5.0.3)
Viewpoint Media Player


Now run the below and save a log and attach here when you come back:

Qoologic Removal Procedure


Now boot into safe mode and delete the below files (some may be gone already):
C:\WINDOWS\justin_bundle.exe
C:\WINDOWS\system32\adrot-uninst.exe
C:\WINDOWS\system32\icon_justin.exe
C:\WINDOWS\system32\ts_justin.exe
C:\WINDOWS\system32\uninstIcn.exe
C:\WINDOWS\system32\dqxsxy.exe


Do you know what the below file is for?

C:\WINDOWS\blfap.dll

If not, then run it thru the below online file scanner:
http://virusscan.jotti.org/

Attach the results here?

Now attach new logs from:
- GetRunKey
- ShowNew
- HJT

How are things running?

 

If you installed the new version it overwrote the old version so you should be OK!

Are you having any other problems?

 

Are you referring to the below service?

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

This is [FONT=Verdana, Tahoma, Arial, sans-serif]Adobe's license management service that is used to make sure you are not using a pirated copy of their software. It does this by examining your hardware on your computer and asking you to reregister if this changes. This can not be disabled as it will reenable when you use one of their products. Thus you may need this to run (unless you don't need anything from Adobe other than a simple PDF reader).[/FONT]


If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome. Surf safely.