Help. please!!!!

Hi Jimrod

The trick is to go slow and as you have printed the guide off thats a good step as it allows you to tick off each step you complete one by one... its not a race so take your time.

The guide looks hard at first glance as alot of it is background info to cover many bases, but for instance if you dont have Norton then you dont need to deal with the Norton Protected Recycle Bin section.... just carry onto the next part.

You've already shown that you can get into safe mode and run scans so the guides steps are no harder than that, BUT remember to unzip any of the downloads if they are in Zip files before using them, and do follow all install or run locations.

1st check that none of your issues are covered in the Special Removal Procedures if any of them are click the link to the issue and follow the steps, once completed.. go back to the main guide ( Read Me first ) and start with the Preliminary House Cleaning & Setup as this section is crucial.

If you get stuck at a step stop and tell us what step and why you couldnt complete or run it and we can talk you through it.


Good Luck

 

Hi Jim


Yes if you have run the Panda and Hijackthis and have logs yes do attach them, but also we will need to see the other logs too even if they say they found nothing, ie. Bitdefender Online Scan and AVG or Counterspy logs.

As for ShowNew and Getrunkeys follow the below to the letter.

• Using GetRunKey
• Using ShowNew

 

That means you are not unzipping them, or after unzipping them you are not trying to run the correct file name. You must double click on GetRunKey.bat or ShowNew.bat to run the programs. If you did not exactly follow the directions in step 2 of the READ ME, you will not be able to tell the difference between GetRunKey.zip and GetRunKey.bat (same for ShowNew).

What program do you use for unzipping? What Windows OS are you running?

 

Where did you extract them too? Close the window for the unzipping functions and run Windows Explorer (right click Start and select Explore). Then navigate to where you extracted them. DO NOT click on the ZIP file anymore. Double click the GetRunKey.bat file and then do the same for ShowNew.bat

 

You should not unzip GetRunKey.zip or ShowNew.zip into the system32 folder. That is not where they belong. While the Desktop would work, I don't recommend doing that either. Do what was requested and make a folder named C:\MGtools and extract both zip files into that folder. It is okay to extract both of them to the same location.

If you are running Windows Search and cannot find GetRunKey.bat or ShowNew.bat, it means you never actually extracted them from the ZIP file. Where exactly did you download GetRunKey.zip and ShowNew.zip to? Are you downloading the files or are you trying to RUN/Open the ZIP file while connected online???? You should download it and save it to your PC.