Help Please

Discussion in 'Malware Help (A Specialist Will Reply)' started by wozzawozacat, Oct 4, 2007.

  1. wozzawozacat

    wozzawozacat Private E-2

    Hi Since I was kindly helped by this forum to fix one of my computers i thought i'd check the other. Could you please look at the attached logs for me to see if there is anything to do. I couldn't run the bitdefender scan as ie kept crashing when i tried to. Also Panda wouldn't run in safe so i ran it in normal.

    Thanks for any advice.

    Cathy
     

    Attached Files:

  2. wozzawozacat

    wozzawozacat Private E-2

    And the rest of the logs
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You didn't attach the rest of the logs....:)
     
  4. wozzawozacat

    wozzawozacat Private E-2

    Oops!
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking fix, exit HJT.

    Use windows explorer to find and delete:
    C:\WINDOWS\system32\loadplg.dll


    Attach a new log for:
    HJT
    ShowNew
    GetRunKey
     
  6. wozzawozacat

    wozzawozacat Private E-2

    Hi Tim

    Here are the logs as requested
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean. You may uninstall any programs we had you download (including CounterSpy, etc).

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  8. wozzawozacat

    wozzawozacat Private E-2

    Tim once again you're a star.

    Thanks for all your help

    Cathy
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're very welcome ...safe surfing....:)
     

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