Help, Please

I have acquired the ISTSVC search bar and subsequently several other spyware programs. I have downloaded several removal tools and spyware removal programs and every time I reboot the programs return and seem to be multiplying. PLEASE help me out I have been driving myself crazy for the past few days.

Thanks in advance for your assistance.

illini01

 

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

After doing ALL of the above if you still have a problem:


http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

HJT File

bjgarrick,

Thanks for taking the time to get back to me sorry I have been away so long. Please fid attached the HJT log from my computer.

 

First:
Download and run the following removal tool:

• Istbar Removal Tool

Second:
Please look in Add or Remove Programs for the following and Uninstall them if found:

ISTsvc or Istbar

AutoUpdate

CxtPls

Internet Optimizer

180solutions

SideFind

Power Scan


Please print out these instructions so that you can operate with All Browser Windows CLOSED.

Please make sure System Restore is OFF and the Viewing of Hidden Files & Folders is Enabled as per the tutorial.


Now, look in Task Manager (Ctrl-Alt-Del) for the following running processes and, if you see any of them, try to END them:

Sgiiud.exe

fsakdt.exe

istsvc.exe

optimize.exe

iexplore.exe <-- End every instance of this process as requested!

sais.exe

pscer.exe

quent97.exe

AutoUpdate.exe

CxtPls.exe

Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\nem220.dll
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\Program Files\SideFind\sfbho.dll

O3 - Toolbar: ISTbar - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - C:\PROGRA~1\ISTbar\istbar.dll

O4 - HKLM\..\Run: [WINDOWSflashbrg] C:\WINDOWS\sqldata1.exe
O4 - HKLM\..\Run: [EeI03kTAt] C:\WINDOWS\pasxpadn.exe
O4 - HKLM\..\Run: [aeyvd] C:\WINDOWS\jpxyv.exe
O4 - HKLM\..\Run: [hod] C:\WINDOWS\hod.exe
O4 - HKLM\..\Run: [ilDbrtJ1] C:\WINDOWS\kpxmc.exe
O4 - HKLM\..\Run: [secure] C:\WINDOWS\system32\Sgiiud.exe
O4 - HKLM\..\Run: [G4FncILA] C:\WINDOWS\fsakdt.exe
O4 - HKLM\..\Run: [0FER3Ee] quent97.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [AutoLoaderAproposClient] "C:\DOCUME~1\CRAIGY~1\LOCALS~1\Temp\cxtpls_loader.exe" /PC=CP.IST /ForSupportedBrowsers /ShowLegalNote=nonbranded
O4 - HKLM\..\Run: [ybgrgp] C:\WINDOWS\ybgrgp.exe
O4 - HKLM\..\Run: [Power Scan] C:\Program Files\Power Scan\powerscan.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKCU\..\Run: [Hox5ROKsl] pscer.exe

O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

C:\Program Files\ISTsvc ←–– Delete this whole folder if it exist!

C:\Program Files\Internet Optimizer ←–– Delete this whole folder if it exist!

C:\Program Files\180solutions ←–– Delete this whole folder if it exist!

C:\Program Files\AutoUpdate ←–– Delete this whole folder if it exist!

C:\Program Files\CxtPls ←–– Delete this whole folder if it exist!

C:\Program Files\SideFind ←–– Delete this whole folder if it exist!

C:\Program Files\Power Scan ←–– Delete this whole folder if it exist!

C:\WINDOWS\system32\Sgiiud.exe

C:\WINDOWS\system32\pscer.exe

C:\WINDOWS\system32\quent97.exe

C:\WINDOWS\nem220.dll

C:\WINDOWS\sqldata1.exe

C:\WINDOWS\pasxpadn.exe

C:\WINDOWS\jpxyv.exe

C:\WINDOWS\hod.exe

C:\WINDOWS\kpxmc.exe

C:\WINDOWS\fsakdt.exe

C:\WINDOWS\ybgrgp.exe

NEXT:
Run CCleaner and Spybot S&D and have Spybot fix what it finds.
Note: Dont forget to update Spybot S&D by selecting "Search For Updates"

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.

Reboot to Normal Windows

FINAL STEP

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.

After doing ALL of the above, run these online scans:

TrendMicro Online Scan
Bitdefender online scan
RavAntivirus online scan <-- select Auto Clean then click Scan My PC
TrojanScan online scan

After running these scans, reboot and post a fresh HJT log.

Good Luck!

 

bjgarrick,

Thanks again for the help...
The onlie virus scans Bitdefender and RavAntivirus found a few separate instances of viruses and were unable to remove them.

Also is it okay to check all of the item in the SCAN FOR ISSUES portion of CCleaner?

Attached is the new HJT log.

illini01

 

No, the third scan is NOT recommended as its known to create problems.

What were the file names and location of the ones that couldnt be removed?


Download Pocket KillBox

Reboot in Safe Mode with the viewing of hidden files and folders enabled per the tutorial.

Now scan with HijackThis and Check the Boxes for the following:

R3 - Default URLSearchHook is missing

O4 - HKCU\..\Run: [Hox5ROKsl] imaiew.exe

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} -%windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

Make sure All Browser Windows are Closed when you Click FIX.

Locate PocketKillbox

Now, Copy and Paste C:\WINDOWS\system32\imaiew.exe into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click YES.

After windows has loaded from the reboot, procede to the last step:

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.


After doing ALL of the above, Scan with HijackThis and attach the new log.

 

bjgarrick,
Please find attached the HJT log file from my computer after completing the steps you recomended.

Thank you again, I have already noticed a marked improvement to my system performance.

illini01

 

Your log is now clean!

Are you having any further problems?

 

Thank you so much!!!

bjgarrick,

I really appreciate your help.
Thank you again,

illini01

 

Your Welcome!

You should see this article on How to Protect yourself from malware!