help, please

Discussion in 'Malware Help (A Specialist Will Reply)' started by c_lover, Jun 13, 2005.

  1. c_lover

    c_lover Private E-2

    Hi. I'm hoping someone can give me a little advice. I am by no means computer savvy and I'm beginning to worry that some of the problems on this computer have been caused by me! (Yikes, since I'm staying with a friend for a month, and this is not my computer it makes the situation even worse) Okay, I started noticing problems with what I figured was adware, (my pages were constatnly being redirected and I couldn't get the computer to open up with my homepage only about:blank) I got a new version of Norton anti-virus which did not help- I couldn't delete the adware files for some reason. I then downloaded Microsoft Anti-spyware, it cleaned out a few things but now the system seems like its screwed. I can't get into my computer at all. I started this am to get this "DrWatson Postmortem Debugger" thing, so I went into the redirect files (after run) found the file and deleted it. I'm no longer getting the message before my computer shuts down but I still can't get into my computer. Please let me know if I can try something new here.
    Thanks.
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

    http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

    http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

    http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

    http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting
     
  3. c_lover

    c_lover Private E-2

    Bjgarrick,
    please forgive me if this is my second reply to you- I just got bumped off. I took the advice from this website, downloaded about:buster (unable to open this), Adaware (I ran this), cswservice remover (couldn't open this), cwshredder (couldn't open this) and hijackthis. I was only able to open Hijackthis in safe mode which I did and immediately got rid of two files I knew were bad because of previous posts on this website. Then I got McAfee Scan for viruses and got rid of some junk, quarantined some other stuff. I still can't get into my computer or open any zipped files. I went to Circuit City, and also called a couple places like Compaq help line and bellsouth service center (nobody is familiar with these problems.) I know this problems not going to fix itself. I go on vacation to Yellowstone in a couple days so if I can't fix this tomorrow its not going to get done anytime soon. I've never brought a computer to a tech service center before, I'm in Key Largo. Do you have any more suggestions?
    Thanks for all you do!
     
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Attach a current HJT log, if you can only do it in safe mode then we will go from there.
     

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