Help Plzz, My Cousin has no sound and no motherboard disk.

This is some of the info she gets from the everest summary. Everything seems to work fine but she has no sound, we have checked input and output,
was wondering if anyone could help plzzzzzz.


--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer KATE-E0LP6NENXF
Generator Katie
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-07-29
Time 12:39


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name KATE-E0LP6NENXF
User Name Katie

Motherboard:
CPU Type Intel Celeron D 345, 3066 MHz (23 x 133)
Motherboard Name Intel Plumb Island D845EPI / Sea Breeze D845GVSR / Villanova D845GLVA
Motherboard Chipset Intel Brookdale-G i845GEV
System Memory 502 MB (PC3200 DDR SDRAM)
BIOS Type AMI (11/29/04)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor Plug and Play Monitor [NoDB] (16211)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [B-0]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Controller
Disk Drive WDC WD1600BB-22GUA0 (149 GB, IDE)
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Optical Drive TDK CDRW121032 (12x/10x/32x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 152617 MB (127901 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter USB Cable Modem 351000 (82.11.156.79)
Modem Smart Link 56K Voice Modem

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [B-0]
USB Device USB Cable Modem 351000
USB Device USB Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device


--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Intel Corp.
Version SR84510A.46T.0016.P07.0411290956
Release Date 11/29/2004
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Product 4260uk
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Serial Number TGSR50313841

[ Chassis ]

Chassis Properties:
Boot-Up State Safe
Power Supply State Safe

[ Processors / Intel(R) Celeron(R) CPU processor ]

Processor Properties:
Manufacturer Intel
Version Intel(R) Celeron(R) CPU processor
Serial Number To Be Filled By O.E.M.
Asset Tag To Be Filled By O.E.M.
Part Number To Be Filled By O.E.M.
External Clock 133 MHz
Maximum Clock 3066 MHz
Current Clock 3066 MHz
Type Central Processor
Voltage 3.3 V, 2.9 V
Status Enabled
Socket Designation J2E1

[ Caches / None ]

Cache Properties:
Type Internal
Status Enabled
Operational Mode Varies with Memory Address
Maximum Size 16 KB
Installed Size 16 KB
Supported SRAM Type Pipeline Burst
Current SRAM Type Pipeline Burst
Error Correction Single-bit ECC
Socket Designation None

[ Caches / None ]

Cache Properties:
Type Internal
Status Enabled
Operational Mode Varies with Memory Address
Associativity 4-way Set-Associative
Maximum Size 256 KB
Installed Size 256 KB
Supported SRAM Type Pipeline Burst
Current SRAM Type Pipeline Burst
Error Correction Single-bit ECC
Socket Designation None

 

Give this a try:
Install your chipset driver first:

[FONT=Arial,helvetica]Chipset: Intel® Chipset Software Installation Utility for Intel® Desktop Boards[/FONT]

Then your audio driver:

[FONT=Arial,helvetica]Audio: Realtek AC97 [AUD_ALLOS_5.10.0.6020_PV_REALTEKAC97.EXE][/FONT]

You may have some problems with installing Realtek.
If it fails to install, go to Add/Remove Programs and remove Realtek audio, then try the install again.

 

Thanks we have just tried that and installed both. still no sound :cry

 

Are you sure the speakers are in the right output?
Have you checked the Master Volume for anything muted?

Check that Windows Audio Service is started.
Go to Control Panel>Administrative Tools>Services
Scroll down the list of services until you find the Windows Audio service.
Right click on it and choose Properties.
Make sure it is set to Automatic and Start is checked.

Check: Device Manager for bad drivers.
For XP: Go to Start>Control Panel> System. On the Hardware tab, click Device Manager, then click the plus sign in front of Sound, Video, Game Controllers.
For Vista: Go to Start>Control Panel>Device Manager
In Device Manager, if there is a ? in front of your audio device, that means no audio driver is installed.
A ! means driver installation attempted but with problems.

Tell me what you see there.

 

Went to control panel sounds and audio devices to check volume says no audio device, went to device manager and

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Multimedia Audio Controller (Has A Yellow ! sign)
Unimodem Half-Duplex Audio Device
Video Codecs

All fine apart from Multimedia Audio Controller, when we right click it says the driver for this device is not installed (code28)

 

Does anyone know where I can download this Multimedia Audio Controller??

And will this sort the problem out..

 

Try these two things:
In Device Manager, right click your audio driver and then "Scan for Hardware Changes"

If that doesn't work, do a complete shutdown. (not restart)
Then reboot.

Is this a brand computer like HP, Dell, Gateway,etc.?
If it is, could you post the complete model number?

 

The Audio Controller is actually the Realtek driver I just suggested. It did not install properly for some reason.

If the steps in my last post doesn't fix it, make sure to go to Add/Remove Programs and uninstall the (all) Realtek audio drivers, then try the reinstall again.

 

Ok we tried that and no joy,

The machine is Gateway 2000 4260uk

 

Ok going to try unistalling Realtek again and reinstalling.

 

Ok just done that and its still the same. boohoo

 

I think I see the problem. I gave you the driver listed for your motherboard.
You have a Gateway and I don't see Realtek drivers listed at their site.
Drivers are sometimes modified by the manufacturers.

I don't seem to be able to find your model there.
Do you have either the CD's that came with your PC or the serial number on your PC?
The CD's should have drivers on them.
You can find your serial number this way:
How do I find my serial number?

 

Ok No she hasnt got any disks,

but this is what it comes up as from the link you gave me.
model1:emachines 4260 s/nqm654fo400017

 

s/n ....qm654fo400017

 

Hope that helps,,

Thanks

 

I struck out at Gateway completely, but found an eMachines 4260 download for audio at the eMachines UK site.
It is still a Realtek driver but different version. (This is a direct download)
Realtek AC'97 Audio Driver Version5.10.0.5136

 

KK thanks will try this now and let you know ASAP.
You have been great thanks for your help.