Help Remove TrueVector Service and ZoneAlarm!

theAmazingDillon · Aug 19, 2007

My computer's been having a LOT of problems with a program called Zone Alarm, and a sub-program of it called TrueVector Servicep.
Although TrueVector appears to be a service, it's not listed under Services, or at least not as TrueVector or ZoneAlarm.

I can't uninstall Zone Alarm through Add/Remove Programs.
I can't uninstall it using it's uninstall file.
I haven't tried flat-out deleting the folder because I'm afraid Zone Alarm will leave orphan files, and I'll still have problems with it.

Edit by bjgarrick: Unrequested, Inline HJT log removed!

bjgarrick · Aug 19, 2007

First, Download Your Uninstaller! 2006 5.0.0.360, save to desktop and install.

Locate ZoneAlarm and uninstall this way. Probably would be better to do this In Safe Mode where it can delete the files.

By the way, this is a Firewall which is highly recommended to have installed. If you are having other malware problems then follow the instructions below and post the requested logs.

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy Log - only for Windows XP, 2K, & NT users

AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users

Bitdefender Log - from step 6

Panda Scan Log - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs![/FONT]
Click to expand...

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Help Remove TrueVector Service and ZoneAlarm!

theAmazingDillon Private E-2

bjgarrick MajorGeeks Admin - Malware Expert