Help removing IE and a trojan

Discussion in 'Software' started by axj, Jul 29, 2004.

  1. axj

    axj Private E-2

    Hi i need help uninstalling ieexplore, ive tried so many ways to uninstall it but its just not happening, this is because it has been infected with a trojan horse, ive got norton anti-virus and norton internet security, it can't repair the file because access is denied, ive tried deleting it through regedit, ive tried deleting it directly it says access denied!! Please help i need to get it off my computer!
     
  2. da chicken

    da chicken MajorGeek

    What is the name of the virus? Usually, there's manual cleaning instructions available on the web.

    Alternately, you can try booting into Safe Mode and running the scan from there.
     
  3. axj

    axj Private E-2

    undername it just shows it as a trojan horse, sorry but how do i reboot in safe mode?!?
     
  4. krazykrl

    krazykrl Sergeant Major

    Restart your system, before Windows starts to load press F8 key. Than choose Safe Mode with Networking.

    Run LiveUpdate, than run a full system scan. If Norton does not remove the virus/trojan, try downloading some other utilities like Ad-aware and Spybot S&D 1.3. Run these in Safe Mode as well.

    Good luck.
     
  5. da chicken

    da chicken MajorGeek

    Well isn't that useful. :rolleyes: Stupid Norton.

    Reboot the system, and as soon as the system beeps at start up, press the <F8> key several times. You'll get a menu of options, one of which is Safe Mode (it takes a while to load Safe Mode because the system doesn't load any performance stuff, so it might take a lot longer than you're used to). You'll have to log on as the Administrator.
     

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