Help request: troj_killav.nb

Welcome to Major Geeks!

You need to finish the rest of the READ & RUN ME and attach the MGlogs.zip file requested from running MGtools.

 

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

File::
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\AMSG.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\AWAYSCH.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\DKICON.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\DLACTRLW.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\GoogleToolbarNotifier.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\HKCMD.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\HPWUSCHD2.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\IGFXPERS.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\IGFXTRAY.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\iTunesHelper.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\jusched.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\LPMGR.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\PicasaMediaDetector.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\QTTask.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\SCHEDULER_PROXY.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\Smax4.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\SMAX4PNP.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\SYNTPENH.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\SYNTPLPR.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\TPFNF7SP.exe
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\TPOSDSVC.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\VSNP2UVC.EXE
C:\Program Files\Trend Micro\OfficeScan Client\SUSPECT\WMPNSCFG.exe
C:\Documents and Settings\LTCS-2541\Local Settings\Temp\DIO16.tmp
C:\Documents and Settings\LTCS-2541\Local Settings\Temp\DIO2E.tmp
C:\Documents and Settings\LTCS-2541\Local Settings\Temp\DIO5.tmp
C:\Documents and Settings\LTCS-2541\Local Settings\Temp\DIO7.tmp

Folder::
C:\WINDOWS\bak
C:\WINDOWS\system32\DLA\bak
C:\WINDOWS\system32\bak
C:\Program Files\Common Files\Installshield\UpdateService\bak
C:\Program Files\Common Files\Installshield\UpdateService\bak
C:\Program Files\Adobe\Reader 8.0\Reader\bak
C:\Program Files\Analog Devices\Core\bak
C:\Program Files\Analog Devices\SoundMAX\bak
C:\Program Files\Citrix\GoToMyPC\bak
C:\Program Files\Diskeeper Corporation\Diskeeper\bak
C:\Program Files\Google\GoogleToolbarNotifier\bak
C:\Program Files\HP\HP Software Update\bak
C:\Program Files\iTunes\bak
C:\Program Files\Java\jre1.6.0_03
C:\Program Files\Java\jre1.5.0_06
C:\Program Files\Lenovo\AwayTask\bak
C:\Program Files\Lenovo\NPDIRECT\bak
C:\Program Files\Lenovo\HOTKEY\bak
C:\Program Files\Common Files\Lenovo\Scheduler\bak
C:\Program Files\Picasa2\bak
C:\Program Files\QuickTime\bak
C:\Program Files\Synaptics\SynTP\bak
C:\Program Files\ThinkVantage\AMSG\bak
C:\Program Files\ThinkVantage\PrdCtr\bak
C:\Program Files\ThinkPad\ConnectUtilities\bak
C:\Program Files\Windows Media Player\bak

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\LTCS-2541\Local Settings\Temp

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Just do your downloading from www.majorgeeks.com and send your friends there and to our forums.

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the /U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you run RenV.exe, you can delete it and the Log.txt file on your Desktop.
9. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
10. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
11. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
12. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
13. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!