Help - slow computer!

You may have to look elsewhere for whatever your problems are because they do not appear to be malware. You have a bunch of processes running that you don't need to load at startup, but if these have always been running then I'm not sure why it took you until now to say your PC is slow. Please describe exactly what you mean by it is running slow. What operations in particular (bootup, browsing, all operations, shutdown) are slow? What is your reference point? You said recently this changed. What have you installed (software or hadrware ) "recently" that may have impacted things?

You can uninstall CounterSpy now since it is only a trial and will add to slowing things down.

You could also (at your discretion) use HijackThis to fix the below lines which will stop these processes from loading at startup:

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

They are not malware, but they are not really necessary. Windows Messenger may come back. If it does you can use this Disable/Remove Windows Messenger to remove it.

You should also run this ViewpointKiller to make sure all Viewpoint stuff has been removed (I still see it in your uninstall list shown in newfiles.txt).

You can also do the below to get rid of some old software and undate to the new versions:

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_03
Mozilla Firefox (1.5.0.9)

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox



We can run the below scan to look for a rootkit problem, but I don't expect that it will find anything.

Please download Blacklight Beta

• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please post contents of the BlackLight log.

 

If you had experienced what we have here, you would be laughing at this statement. Norton is a well know notorious resource hog that has had many dozens of people coming here complaining about malware and their problems were Norton. Uninstall it and see if your problems go away. It is worth the test. Note: however that Norton (much like malware) does not always uninstall gracefully and sometime requires malware like removal steps to get rid of completely.

I'm not suggest you remain running without protection. I simply stating that you should see what happens without Norton installed. And then try using other tools we suggest in the below thread instead of Norton.

How to Protect yourself from malware!