Help! Spyware infestation :(

Discussion in 'Malware Help (A Specialist Will Reply)' started by cainester, Mar 6, 2005.

  1. cainester

    cainester Private E-2

    I have had this problem with browser hijack and I was searching on solutions on the web and found this forum. And then I have follow some of the instructions I read here and got hijack this! and here is the log:



    [EDIT] Inline log removed [/EDIT]




    I notice there is this crazy line with .dll.dll.dll.......... and it cant be removed.

    Also my IE and explorer is now taking up 99% of CPU (windowsXP) so basically my PC is virtually unusable. Any help is greatly appreciated!!!
     

    Attached Files:

    Last edited by a moderator: Mar 6, 2005
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Please do not post inline logs as they will be removed. Please pay close attention to forum guidelines. HJT is not the first step in removing malware. Please start with the general cleanup.

    Now, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs. TIP: Create a folder on your C:\ drive for the tools/utilities you will need to use. For example: Navigate to your Program Files directory, right click on a blank spot in the window > choose New > Folder. Name this folder Spyware Tools. Now you can save the needed tools to this folder and if you prefer, create sub-folders named for each individual utility.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an ATTACHMENT.
    All instructions are covered in the sticky thread
    NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting


    Now post a Hijack This log as an ATTACHMENT to your message (Do NOT copy/paste the log into your post). Please close unnecessary running programs before you run HijackThis. You must close each of the following: your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc.

    DO NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

    To Repeat: Please be sure to reply in this thread if you need further assistance or have any questions. Someone WILL be along to help you as soon as they can. You can help us help you by following the above instructions and providing detailed information as to the difficulties you are having and/or continuing to have after you have completed the Basic Spyware, Trojan And Virus Removal tutorial. Just telling us you followed the tutorial does not give us enough information. You need to let us know the results...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    We all recognize that if you are here asking for help you are probably frustrated and maybe even angry that your computer has been taken over by some malicious program. Rest assured, we want to help you but that we get frustrated too when we are not given the requested information or when instructions are not followed. Don't be afraid to ask for additional help if you don't understand something! There is no such thing as a dumb question and we do not expect everyone who comes here to have vast computer knowledge, however you will be more educated and better prepared to prevent re-infestation when you leave here!:)

    Good luck!:)
     
  3. cainester

    cainester Private E-2

    Sorry, was a little desperate at getting help because of the fustration. I will read the articles and get with the feedback. Thanks!
     
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    I understand your frustration, after you have followed all the steps in the sticky thread. Please procede to post a fresh HJT log. Be sure you attach it to your post using the Manage Attachments feature.


    Also, Relocate your HJT to a secure location. For example C:\Program Files\HJT

    Doing this creates a safe location for your backups.

    C:\Documents and Settings\Caine Wai\Desktop\HijackThis.exe
     

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