help system working badly

You are using a very old version of ShowNew. Please download and use the current version and attach a new log. However note that your problems may not be due to malware. They may be just due to what you are running.

If you shutdown ZoneAlarm, do you get internet access?

Uninstall CounterSpy now since we are finished with it!


Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now also attach a new log from GetRunKey!

Is it running any better now?

 

You were supposed to do that in step 2 of the READ ME. Since you did not do step 2, the fix I gave you included a fix to do it for you. It is the only way to see files hidden by malware. If it bothers you that much, you can go back to step 2 of the READ ME and do the opposite of what it says. We are basically finished anyway since it does not appear that you have any malware to remove.

Note: you did not attach the follow up log from GetRunKey as requested.

 

You did not include the log from GetRunKey last time. And in this one it is obvious that you now are using MSconfig to control startups so I will not even be looking at it.

Are you having any malware problems? If not, , it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Download Accelerator Plus is not a problem as long as you are using the current version. Older versions were considered adware.
The HKEY_USERS registry key being found is a minor issue that is not really going to cause you any problems. You can try doing the below but make sure all browsers and other applications are shutdown before running the fix.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.