Help- system32 error

Welcome to Majorgeeks!

If Microsoft AntiSpyware is still installed, uninstall it. I see it in your HJT log. It is not supported anymore.

Please attach logs from GetRunKey and ShowNew as requested. You should be able to get these on the computer the same way you got CounterSpy and HJT.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Windows Accounts Driver Extensions
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Now repeat the above to Stop and Disable the below two Services (if you do not find them or get any errors, just continue):
  • Netsrv Work Services
  • ERSever
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste Windows Accounts Driver Extensions into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now repeat the above to delete the below two Services (if you do not find them or get any errors, just continue):
  • Netsrv Work Services
  • ERSever
• Now exit HJT and reboot when it tells you it needs to.

After reboot attach a new HJT log.

 

Uninstall this: Viewpoint Media Player (Remove Only)

Continue by downloading a tools we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\WINDOWS\system32\SVOHOST.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoundMam] C:\WINDOWS\system32\SVOHOST.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\service32.exe
C:\WINDOWS\system32\SVOHOST.exe
C:\WINDOWS\234117176113.exe
C:\WINDOWS\23916796175.exe
C:\WINDOWS\Down(1).exe
C:\WINDOWS\system32\dskernel.exe
C:\WINDOWS\system32\dvtgsd.exe
C:\WINDOWS\system32\zt.exe
C:\WINDOWS\spoolsv32.dll
C:\WINDOWS\sys32exploer.dll
C:\WINDOWS\system32\dvtgsd.dll
C:\WINDOWS\system32\winscok.dll
C:\WINDOWS\system32\ztdll.dll
C:\WINDOWS\system32\QQhx.dat

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Toscano\Local Settings\Temp

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

If you have no problems connecting now then it would be in your best interest to go back and run the two online scanners (BitDefender and PandaActiveScan) now to make sure there is nothing else hiding.

 

Looks like Viewpoint Media Player came back. Run this: ViewpointKiller

Also Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6

Now install the current version of Sun Java from: Sun Java Runtime Environment

 

And that is exactly why I said you should run them.

Run Pocket Killbox and select File, Cleanup, Delete All Backups
Use Killbox to delete the below files

C:\WINDOWS\system32\svchosta.exe
C:\WINDOWS\system32\wsystem.dll
C:\WINDOWS\system32\wsystem.exe

Delete the below folders
C:\WINDOWS\vip
C:\Program Files\Microsoft AntiSpyware

What are you storing in the C:\mocca folder?
Do you know what Cliprexdsfree.exe is for?


Viewpoint killer said it didnt find any of the files to do with viewpoint media player

and iv installed new java

heres the lastest hijack log
Everythings working great though....still connected to the net and no error messages of anykind.
Thanks
Mocca[/quote]

 

Please put both C:\WINDOWS\system32\wsystem.dll and C:\WINDOWS\system32\wsystem.exe into a ZIP file and attach it to your next message. I'm wondering if these possibly belong to a program that you run.

Look to make sure that C:\WINDOWS\system32\svchosta.exe does not exist because Panda did show it.

 

Okay those two files are definitely infect with the below:

Try booting into safe mode and use Pocket Killbox to delete the below three files.

Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

C:\WINDOWS\system32\svchosta.exe
C:\WINDOWS\system32\wsystem.dll
C:\WINDOWS\system32\wsystem.exe


If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

If that does not work, then while in safe mode see if you can right click on the filenames (one at a time) and select Rename. Rename them as shown below:
C:\WINDOWS\system32\svchosta.exe ===> svchosta.xxx
C:\WINDOWS\system32\wsystem.dll ===> wsystem.ddd
C:\WINDOWS\system32\wsystem.exe ===> wsystem.xxx

Let me know the results.

 

Okay now the hidden service finally shows:

O23 - Service: Windows System (WSystem) - Unknown owner - C:\WINDOWS\system32\wsystem.exe (file missing)

Let's fix this!

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Windows System
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteWSystem into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT and reboot when it tells you it needs to.

After reboot attach a new HJT log so we can be sure the O23 service line is gone.

 

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome. Surf Safely!