Help with Anti-Virus ++

Discussion in 'Malware Help (A Specialist Will Reply)' started by zoso, Apr 18, 2005.

  1. zoso

    zoso Private E-2

    Alright I wasnt exactly sure where to post this since the anti-virus thread is read only...but I have done eveything said to do, followed every intructions, used every spyware program and I have not suceeded...
    first of all heres the problem :
    Whenever I install my anti-virus program, it works find (wtih no internet) but as soon as I put the internet back up, it goes to a blue screen and keeps on restarting my computer...im not really sure what the problem is...

    Any help would be great
    Thanks for everything,
    zoso


    I dont even think the hijackthis log file will help..but here it is anyway...

    Edit by chaslang: Unrequested, inline log removed.
     
    Last edited by a moderator: Apr 18, 2005
    zoso, Apr 18, 2005
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please follow forum guidelines and read and follow the steps in the sticky threads. You must not post HijackThis logs unless reuqested to. And then they must be posted as attachments. You also do not have HijackThis installed in the proper folder. Please follow the directions below to install it properly and exit all browsers before running it.

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

    Which AV program are you trying?
    Have you shut done the WinXP SP2 built-in firewall? If not, you must do that since you have ZoneAlarm installed. You must use only one software firewall.

    You have a lot of stuff running. How much memory do you have on this PC?
     
    chaslang, Apr 18, 2005
    #2
  3. zoso

    zoso Private E-2

    They are trying to install Kaspersky anti-virus 5.0...it might be something with the program though...because Ive downloaded the trial version...and that works fine...

    ZoneAlarm I have no more...

    The PC has 1.52GHZ, 192mb Ram...its a pretty bad computer...
     

    Attached Files:

    zoso, Apr 19, 2005
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

     
    Last edited: Apr 19, 2005
    chaslang, Apr 19, 2005
    #4
  5. zoso

    zoso Private E-2

    well...the computer isnt really mine, and the people dont want zonealarm thats why they unistalled it =/ there stupid people...

    yeah its the KAV trial version that I installed...

    well Im going to try and get rid of those 4 things...should I add a new log after?


    thanks for everything by the way
    zoso
     
    zoso, Apr 19, 2005
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    If they do not want ZoneAlarm use Sygate! They must have a full blown firewall or they will always have problems. The Win XP SP2 firewall does not provide sufficient protection.

    I do not need a new log as long as things are working OK!
     
    chaslang, Apr 19, 2005
    #6

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