help with combofix

Discussion in 'Malware Help (A Specialist Will Reply)' started by surreyman, Mar 23, 2008.

  1. surreyman

    surreyman Private E-2

    I need help with combofix. I was following your post on how to properly run combofix (Windows XP). After installing and running I am getting a black screen with an arrow and the computer seems to be non-responsive. Does anyone have any suggestions as to what I should do now?
     
    surreyman, Mar 23, 2008
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please just continue with the instructions and attach the logs from running SASpyware and MGTools.
     
    TimW, Mar 24, 2008
    #2
  3. surreyman

    surreyman Private E-2

    I am unable to get past the black screen with the cursor arrow. Have shut down and turned back on and got a screen indicating to reboot normally, in safe mode, or restore last workable configuration, etc. Have tried to reboot in safe mode and get the same thing, a cursor arrow that I can move with the mouse but can't do anything else. Have also tried to report to last known workable configuration and get the windowes start up screen but then again goes to a black screen with the cursor arrow. Can't get past this. I see that another person has experienced the same problem as me. Any advice to get past this point would be greatly appreciated.
     
    surreyman, Mar 24, 2008
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are not alone....this is starting to crop up all over the web, so we are thinking that it is a new form of infection that COmbo and anti-virus software is picking up. Unfortunately, it is probably in system files and therefor the problem with startup.

    Do you have your XP cd? We should try a repair install to try to get you back up. This will not remove your programs or documents,,,nor will it get rid of the malware. But we need to be able to get you running and then address the malware. :(

    Well there are two options and the first would less destructive:
    1. http://support.microsoft.com/default.aspx?scid=kb;en-us;307545&sd=tech this often works very well and gets you back to a point with fewer overall changes to your system. That is assuming that the problem is only due to registry corruption.
    2. Then there is a rebuild option. See the below link:
    Let us know if either of these help.
     
    Last edited: Mar 25, 2008
    TimW, Mar 24, 2008
    #4
  5. surreyman

    surreyman Private E-2

    Thank you for the reply. I noticed that your post had one other person who had the same problem after running combofix: a black screen with a cursor that the mouse could move but nothing else worked. Tried rebooting from safe mode and a restore of previous good configuation, to no avail.

    I was finally able to correct the problem by doing the following (I have an older Dell with Windows XP installed (as an upgrade from Windows 98)).
    1. changed my Bios to boot from floppy disk.
    2. Went to microsoft web site and down loaded the 6 floppy disk Windows XP set up floppies.
    3. Turned off computer and put in the first floppy and turned back on and followed the installation process. I also had to reintall my driver for my controll card.
    4. I did the repair windows option and they restarted and now Windows XP came up.
     
    surreyman, Mar 25, 2008
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Very good to know.....this was a repair, right?

    So you are still infected....we have changed the Read and Run instructions .....please try to re-do them.
     
    TimW, Mar 25, 2008
    #6
  7. surreyman

    surreyman Private E-2

    Yes, this was a Windows XP repair. I will consider trying again, but I admit that I am very cautious and apprehensive about trying combofix for a 2nd time at this point.
     
    surreyman, Mar 25, 2008
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No!!!!! The revised instructions have removed comboFix ...don't try running it! We have replaced it with MalwareBytes.
     
    TimW, Mar 25, 2008
    #8
  9. surreyman

    surreyman Private E-2

    Many Thanks. I will give it a try. Hopefully, I will not have the same issue.
     
    surreyman, Mar 25, 2008
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I'd like to see the malwarebytes, SASpyware and the MGLogs.zip. (Fingers crossed for good luck). :)
     
    TimW, Mar 25, 2008
    #10

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds