help with google redirect

Discussion in 'Malware Help (A Specialist Will Reply)' started by dwconrad, Dec 5, 2010.

  1. dwconrad

    dwconrad Private E-2

    have been struggling since friday when child dowloaded. bsod let us know we had a problem. did not accept install av8.exe. various states of stability since. mcafee removed 6 or so trojans. went through the read first process - thought we had it after malwarebytes, but root repeal wouldn't run and still having the redirect problem though no bsod right now. Thanks for any and all help.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You did not finish! You need to attach the logs we asked for. Then you are finished with the READ & RUN ME.

    Also run the below.

    Download TDSSKiller from Kaspersky to your directly onto your Desktop
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
    • Allow the application to run if prompted by Windows or any security programs you have installed
    • It will start the scan and run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
  3. dwconrad

    dwconrad Private E-2

    thought i had last time. ran tsskiller and reboot came up without safe mode. will attach tss log next. thanks.
     

    Attached Files:

  4. dwconrad

    dwconrad Private E-2

    tss log
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Huh?????

    Are you still having problems?


    I want to make sure that your MBR infection was really fixed by ComboFix and TDSSkiller.

    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  6. dwconrad

    dwconrad Private E-2

    Sorry for not being clearer - not having problems right now, but i've been able to come up in regular mode intermittently all weekend. ran mbrcheck and looks like it found something. attached. Thanks.

    dc
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    No! It came up clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  8. dwconrad

    dwconrad Private E-2

    So far so good - not being redirected - have gone through cleanup and going to reboot. Thanks so much for your help - incredible service/gift/offering you folks perform.

    dc
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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