help with lop.AQ trojan removal

Hi, I have the lop.AQ trojan on my system, and have had no success in removing it. The AVG free detects it and 'heals' or quarantines it, but it just comes back. I have been following the thread by abz1nthe and have downloaded the programs you have recommended. but would like advise before continuing. i have included a hjt log file.
Can you assist in removal of this pest.

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gif In your next post, please make sure you attach the following logs and that you have run these scans in the following order:

• CounterSpy - ONLY IF you were not able to run Windows Defender
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

I have run all steps in the Read and Run me first, but still have pop up ads, and norton has blocked Drivecleaner as a risk, What else can i do to clean my system, See attached log files
When I tried to upload some of the log files i got an upload error message on the attacments page

 

Try to upload the others, if you cant paste them inline and I will convert them.

 

Here are the other logs I have, hope this helps

 

Download Pocket KillBox

• Save it to your desktop or a place easy to find.
• Do not run it yet

Please look in Add/Remove Programs for the following and uninstall them if found:

VSAdd-in for Internet Explorer

Logitech Desktop Messenger

Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: (no name) - {6B0A7A25-83CF-4F98-9495-4E9C063B79F6} - C:\WINDOWS\system32\ddcyy.dll
O2 - BHO: (no name) - {CFB8961B-FD51-4A00-AAD2-7839CDF09219} - C:\WINDOWS\system32\mljge.dll (file missing)
O2 - BHO: (no name) - {CFE9E8A8-38C0-4EF8-AEC2-5035EFE81030} - C:\WINDOWS\system32\qomlkji.dll
O2 - BHO: (no name) - {F18F04B0-9CF1-4b93-B004-77A288BEE28B} - C:\WINDOWS\system32\ryvlweum.dll (file missing)

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O20 - Winlogon Notify: ddcyy - C:\WINDOWS\system32\ddcyy.dll
O20 - Winlogon Notify: mljge - C:\WINDOWS\system32\mljge.dll (file missing)
O20 - Winlogon Notify: qomlkji - C:\WINDOWS\SYSTEM32\qomlkji.dll
O20 - Winlogon Notify: winmxw32 - winmxw32.dll (file missing)
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

Again, make sure ALL browser windows are closed when you click FIX.

Now, Please boot into Safe Mode, be sure you have the Viewing of Hidden Files & Folders Enabled per the tutorial. Now, navigate to and DELETE the following if they should remain:

C:\Program Files\VSAdd-in ← Delete this whole folder if it exist!

Next, run CCleaner to clean up cookies and temp files.

Locate PocketKillbox
(Procede with this step even if they do not show in blue)

Next, you will be entering items into Pocket KillBox. Please select the “Delete on Reboot” Option. Copy&Paste each of the file names listed below into the box one by one, making sure Delete on Reboot is Checked for each entry. Click the Red X for each entry, but DO NOT Allow your machine to be rebooted until the last item has been entered:

** Note: For any of the .dll files, check the Unregister .dll Before Deleting box as well. If this option is not enabled, don't worry about it.

• If you get an error message about Pending Operations, just reboot your computer manually.

After you complete the above, REBOOT and proceed with the rest of this fix...

Next Reset Web Settings & Default Security Settings

To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.

Finally, I would like you to flush your System Restore points. Please follow the instructions in the below:

• Disable and Re-enable System Restore
  
  
• Turn OFF System Restore to flush any bad Restore Points.
  
  
• Then, follow the instructions at the bottom of the linked page to Re-enable the Restore Utility which will create a fresh restore point.

After you complete the above reboot once more and then scan with HijackThis and attach the new log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thank you for the reply, I have followed your instructions, and attach new hjt log. When I looked for the lines you saidto delete in the previous hjt log, one line was not as listed, it was there but the number in brakets was different, I did not select it for deletion.O2 - BHO: (no name) - {5D56A85D-FDC0-46E6-8062-2D08E9109A46} - C:\WINDOWS\system32\ddcyy.dll
I am still getting redirected pages when on line, Winantivirus pro. Errorsafe, Registryfix. that norton has highlighted errorsafe. Thanks again for your assistance.

 

I am also having trouble with IE7, when I try to open a second tab/page it shuts down IE7, but if I run it with add on's disabled it works ok? any ideas

 

Okay let's start by downloading two tools we will need:

- Process Explorer 10.21

- Pocket KillBox

Extract them to there own folder somewhere that you will be able to locate them later.

Reboot in Safe Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of ddcyy.dll & qomlkji.dll once and then click the kill button. After you have killed all of the ddcyy.dll & qomlkji.dll's under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of ddcyy.dll & qomlkji.dll and kill it.

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {4C0F660E-273F-4BC5-8EA3-DE6CA60D343E} - C:\WINDOWS\system32\ddcyy.dll
O2 - BHO: (no name) - {CFE9E8A8-38C0-4EF8-AEC2-5035EFE81030} - C:\WINDOWS\system32\qomlkji.dll
O2 - BHO: (no name) - {F18F04B0-9CF1-4b93-B004-77A288BEE28B} - C:\WINDOWS\system32\erqpxqnw.dll

O20 - Winlogon Notify: ddcyy - C:\WINDOWS\system32\ddcyy.dll
O20 - Winlogon Notify: qomlkji - C:\WINDOWS\SYSTEM32\qomlkji.dll


Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.


C:\WINDOWS\SYSTEM32\ijklmoq.ini
C:\WINDOWS\SYSTEM32\ijklmoq.ini2
C:\WINDOWS\SYSTEM32\ijklmoq.bak
C:\WINDOWS\SYSTEM32\ijklmoq.bak1
C:\WINDOWS\SYSTEM32\ijklmoq.bak2
C:\WINDOWS\SYSTEM32\ijklmoq.tmp
C:\WINDOWS\SYSTEM32\qomlkji.dll

C:\WINDOWS\SYSTEM32\yycdd.ini
C:\WINDOWS\SYSTEM32\yycdd.ini2
C:\WINDOWS\SYSTEM32\yycdd.bak
C:\WINDOWS\SYSTEM32\yycdd.bak1
C:\WINDOWS\SYSTEM32\yycdd.bak2
C:\WINDOWS\SYSTEM32\yycdd.tmp
C:\WINDOWS\system32\ddcyy.dll

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

After reboot post a new HJT log.

 

I have followed your last set of instructions, and rebooted in normal mode, but the windows logo comes on screen for several seconds as normal, then I just get a black screen and no log on screen. I can boot in safe mode.
help........

 

hjt log from after last operation

 

Please ignore post 7 and 8 as for no apparent reason I can now log on as normal!! don't know why the blank screen problem, but it seems ok now.
new hjt log attached, run after boot in normal mode.

 

Your log now is clean, are you having any further problems?

 

No more problems ! Yea, Thanks for all of your help and patience, without your assistance I could not have fixed what seemed to be multiple bugs.
Great site with best support
Fixit

 

Your Welcome!

You should see this article on How to Protect yourself from malware!

Surf Safely!