Help with malware logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by TELME, Jul 21, 2012.

  1. TELME

    TELME Private E-2

    Hi Major Geeks,

    I am new here; and I don't know how I found this site, but I am grateful I did. I have had myriad problems, and have done so many things in the last week that I have lost track. It all started when I tried to download MS Paint and inadvertently opened a 7zip file. All hell broke loose after that. My icons weren't visible, then they would not open, I lost the data in my Palm desktop software, and I was having problems with redirecting to rival game sites.

    Now things seem to have been resolved, but unfortunately, I only found this site after looking over so many others. I intend to run through your malware removal steps; but I wanted someone to review my logs, and tell me if there is some obvious problem that needs addressing before I do that.

    I was able to recover (magically) some of my Palm desktop data, but the datebook disappeared again (when I tried sending a copy to my external hard drive,) and then the memo pad disappeared again also (?.) I am reluctant to keep tampering with my system until I get a better sense of what is needed. Please help!

    Thanks in advance!

    Applied fixes:
    dough knows fixes for broken shortcuts and exe files
    spybot
    malware bytes
    combofix
    ccleaner
    unhide
    superantispyware
    smitfraudfix (didn't finish)
    Norton power eraser


    OS Windows XP

    P.S. If anything I have done thus far (in submitting this post) is incorrect, please forgive me, as I did not have time to read all the info. Thx!
     
    Last edited: Jul 25, 2012
    TELME, Jul 21, 2012
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    No apparent problems remaining based on those logs. If you are still having problems then please complete the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide
     
    chaslang, Jul 21, 2012
    #2
  3. TELME

    TELME Private E-2

    I still don't have my Palm desktop data back.

    IE8 opens just fine if I click on it; but if another application tries it will open, but it wont load.

    I was having problems most recently with the redirecting, so I followed those directions first and am attaching the logs. TYSM!

    Rx TDSS came back ckean
     
    Last edited: Jul 25, 2012
    TELME, Jul 22, 2012
    #3
  4. TELME

    TELME Private E-2

    I replied to my own post instead of yours. Please note the post before this one. :-o
     
    TELME, Jul 22, 2012
    #4
  5. TELME

    TELME Private E-2

    Malware removal logs attached
     
    Last edited: Jul 25, 2012
    TELME, Jul 22, 2012
    #5
  6. TELME

    TELME Private E-2

    Sorry I picked the wrong Mbam log
     
    Last edited: Jul 25, 2012
    TELME, Jul 22, 2012
    #6
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do not create your own MGlogs.zip file. You have caused repeats of every file that should be in the ZIP.

    I'm not seeing any malware issues in your logs. Are you having malware problems?
     
    chaslang, Jul 25, 2012
    #7
  8. TELME

    TELME Private E-2

     
    TELME, Jul 25, 2012
    #8
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It just meant that you appear to have been adding files to MGlogs.zip yourself because there were duplicates. It does not matter now since you went back and deleted everything posted. I'm not sure why you did this, and also I don't know why the system even allowed you to since editing after 5 minutes is blocked.

    This is not something we can help you with. If you backup important files, you can restore from your backups.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Jul 26, 2012
    #9
  10. TELME

    TELME Private E-2

    Thank you so much for looking over my logs!
     
    TELME, Jul 26, 2012
    #10
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Jul 28, 2012
    #11

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