Help with Malware Problems

Welcome to Majorgeeks!

You need to uninstall the below as requested in step 0 of the READ ME:
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Viewpoint Toolbar V35 (Remove Only)


Now install the current version of Sun Java from: Sun Java Runtime Environment


Then uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 5


Now download two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of kbdock.dll once and then click the kill button. After you have killed all of the kbdock.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of kbdock.dll and kill it. (If you do not find the dll, just continue on.)

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {f5d6e2b9-c82f-4347-b1bc-0f0f76141cd3} - C:\WINDOWS\system32\kbdock.dll
O20 - Winlogon Notify: kbdock - C:\WINDOWS\SYSTEM32\kbdock.dll


After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
Now back on Killbox's main window, Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.

C:\Documents and Settings\HP_Administrator\Local Settings\Temp\nsc7.tmp\nsProcess.dll
C:\WINDOWS\SYSTEM32\kbdock.dll
C:\asdf.txt


If Killbox does not reboot or if you get a Pending Operations type error message just click OK to continue and then just reboot your PC yourself.


Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\HP_Administrator\Local Settings\Temp


Now attach a new HJT log and tell me how the steps went.

Make sure you tell me how things are working now!

 

They probably do not use any of the Viewpoint stuff. It is hooked into all of AOL (or AIM) software and that is probably what they use. I have only had on person who ever said they use Viewpoint and they only used it once and never again. No one has ever missed it!

 

Yes you should just delete that file now!

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!