Help with malware removal - have completed steps in FAQ

Discussion in 'Malware Help (A Specialist Will Reply)' started by elupuu, Dec 16, 2013.

  1. elupuu

    elupuu Private E-2

    Im having problems with my Windows 7. The machine has been behaving odd lately, a few random bluescreens, the display drivers seem to be buggy as in windows aero is not working and I cannot view any videos in vlc, having a considerate amount of missing .dll issues and I cannot access device manager to check anything. I suspect some kind of malware. I have the 5 logs attatched to my post.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. You may need to post in the software forum for further assistance. You should remove either AVG or Kaspersky Internet Security.

    Have you tried doing a system restore?
     
  3. elupuu

    elupuu Private E-2

    I tried several times unsuccessfully, until a successful one. But that did not resolve my problems.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Maybe just the mere act of removing one of those anti virus as TimW instructed will help. ;)
     
  5. elupuu

    elupuu Private E-2

    I removed Kaspersky antivirus, no effect.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.


    After doing the above, you should work thru the below link:

     
  7. elupuu

    elupuu Private E-2

    I completed the steps as mentioned, but nevertheless my problems continue to persist. I will contact the software forum as mentioned then. Thank you for your help and effort.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. Good luck. :)
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds