Help with Malware Removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by musmanjam, Sep 22, 2009.

  1. musmanjam

    musmanjam Private E-2

    Hi, I'm having trouble removing malware from my computer. I'm running Win XP, SP3, and have followed all instructions and run all precursor scans, but am still having malware found with each scan.

    Logs are attached.

    Thanks for your help!
     

    Attached Files:

  2. musmanjam

    musmanjam Private E-2

    Additional log attached. Thanks!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    First tell me if you know what this is:
    C:\bb ---> if not delete it.

    Now run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Now use windows explorer to find and delete:
    C:\Documents and Settings\All Users\Application Data\T2
    C:\WINDOWS\T4
    C:\WINDOWS\system32\T3

    You need 4 times the amount of RAM that you have installed:
    Total Physical Memory 256.00 MB
    Available Physical Memory 217.80 MB

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  4. musmanjam

    musmanjam Private E-2

    Thanks for your help!

    C:\bb is "Band in a Box" software. It's legit.

    I have done all other steps. My computer seems to be running okay, but when I run Spybot, it is still finding "infected" files.

    As another note, I've upgraded RAM to 2 gb since last post.

    Logs are attached.

    Thanks!
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to tell me exactly what spybot is reporting.
     

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