Help with malware

Hi and Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • 
    [*]runkeys.txt - the log from GetRunKey.bat
    [*]newfiles.txt - the log from ShowNew.bat
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Are you copies of Spy Sweeper and Ewido the free trials or paid versions?
If free, uninstall them now to avoid conflicts and excessive use of system resources.

You have a multiple infections which make them harder to remove and that is why VundoFix does not work. You have Virtumonde and also a winlogonhook infection.

In my next message I will post a fix after going thru all of your logs. Note you did not follow the directions in step 6 for creating a Bitdefender log and as a result what you posted is not helpful.

[EDIT] You did not follow the directions for using GetRunKey and ShowNew. You MUST EXTRACT all the files from the ZIP file and then run the .bat files from OUTSIDE of the ZIP file. Please follow the directions and attach new logs. I cannot post a fix without the proper logs.