Help with Updates that wont Install

Discussion in 'Software' started by jde0503, Jan 3, 2011.

  1. jde0503

    jde0503 Private E-2

    Computer Info:
    OS: Windows XP Pro SP3
    COMP: Dell Latitude D810
    ANTI VIRUS: MSSE(Microsoft Security Essentials)

    For a while now every time the automatic updates on my computer try to install they fail. Upon going onto the Windows Updates website and looking into my update history I find that each failed update has the same error code: 0x80070005. Some sites indicate that this code means unauthorized access (doesn't make sense since I am an admin.) so I don't know what this means or how to fix it. Can someone help?

    PS:
    Also during updates my anivirus is off just to be safe.(means its not the prob.)
     
  2. GCWesq

    GCWesq MajorGeek

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    In addition to what GCWesq has suggested, do you have a firewall that may be blocking updates?

    The only other thing that I can suggest is that you may be having a malware issue that is stopping you from doing updates. You may want to go to the Malware forum and do the Read and Run First instructions to rule out malware.
     
  4. jde0503

    jde0503 Private E-2

    Reply to responses:

    The only firewall I have is the one that comes with the computer.

    The site that was recommended said this:
    Windows XP SP3 installation may fail with the error code 0×80070005 and/or one of the following errors

    Service Pack 3 setup error. Access is denied.

    Service Pack 3 setup error. Service Pack installation did not complete

    This is very likely a restricted registry permission in the Windows Registry
    . This could be caused an application like Antivius software
    which changs the System Access Control lists (SACL) causing this issue.

    To quickly identify if it really is a registry permission issue check the
    C:\Windows\Svcpack.log (or %windir%\Svcpack.log)for something similar to the following lines

    DoInstallation:DoRegistryUpdates failed.
    Access is denied.
    Message displayed to the user: Access is denied



    To fix or workaround the problem in installing SP3 would be to do one of the following:

    Solution 1. Download the Service Pack 3 file directly from Microsoft Download Center and start the install to see if that helps.

    Solution 2. Disable all your programs that doesn’t need be running at startup temporarily (especially your antivirus, antispyware
    products) and try again

    Solution 3. Reset the permissions on the Registry and file by using the Subinacl.exe

    Download and install the utility from here

    Once installed, try the following:

    1. Open notepad
    and paste the following text into it and save it as a cmd file (say resetperm.cmd:

    cd /d “%ProgramFiles%\Windows Resource Kits\Tools”
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose

    or download the file Reset Permissions script

    2. Run the file resetperm.cmd as an administrator. This should reset the permissions. Now, try to install Windows XP SP3 and all should work OK.


    The problem is that the log I am instructed to look for(blue above) isn't on my computer. What do I do?
     
  5. jde0503

    jde0503 Private E-2

    Your guys' advice worked thanks.:-D
     
  6. GCWesq

    GCWesq MajorGeek

    Excellent. What did you do? Was it the registry permissions?
     

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