Help with Virtumonde

Discussion in 'Malware Help (A Specialist Will Reply)' started by nelescab, Jun 10, 2008.

  1. nelescab

    nelescab Private E-2

    I had an error with my antivirus last week and had to wait for tech service email to help me repair it and within the 2 days without it I got a nasty virus. Upon running the only program I had for virus'(trojan remover) it showed I have a virus it could not remove called Virtumonde. I have found it and tried to manually delete it.. no go. I tried the read & run but everything I try to install with the words spy/malware(spybot,spysweeper etc) will let me get to the I agree to terms of button and shut itself down so I cannot install it.I ran an online microtrend housecall but it had little to no help. I have never had this happen before and am not very computer saavy and could use a little help.

    Thanks a lot in advance for any help offered

    Nelescab
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!


    You say you are trying to run the READ & RUN ME but have you tried ALL steps even thought certain ones cannot be run??? You will find that some tools may still run so you should try every step. Did you at least try each of the below?
    • Ccleaner
    • SUPERAntiSpyware
    • Malwarebytes Anti-Malware
    • ComboFix
    • MGtools
    Also if you cannot run certain programs in normal boot mode, you should see if they will run in safe boot mode.
     
  3. nelescab

    nelescab Private E-2

    yes CCleaner ran for me but I could not get any of the others to run/install. They just keep disappearing. I ran the Virtumonde aka Trojan Vundo Removal and it deleted it finally and once I restarted I ran trojan scanner and it found nothing left. After a few moments I tried to install spysweeper again and it did the same thing just disappeared. So I run trojan scanner again and it found virtumonde in the same folder just a new file name. I tried to install soybot and spysweeper in safe mode both end with an abort,ignore option because it is having trouble with the registry.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Spy Sweeper is not part of our instructions! And neither is Trojan Remover (or scanner whatever you ran) nor is VundoFix. Please try to run ALL steps of those instructions in the READ & RUN ME. DO NOT STOP at any one point and do not assume that because one program does not work that another will not. MGtools almost always works. Also try steps in safe boot mode if normal boot mode does not work. If you do not get us any logs then we cannot help you because all we could do is guess and guessing can lead to breaking your PC completely.

    If the copy of Spy Sweeper you have installed is a trial program then uninstall it immediately since it will not help you and will only get in the way.
     

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