Help with Virtumonde!!

Welcome to Major Geeks!

You need to attach the log from Malwarebytes as requested. You can find it in the below path:

Code:

"C:\Documents and Settings\Administrator\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
mbam-l~1.txt  Sep  2 2008 10689  "mbam-log-2008-09-02 (19-16-11).txt"

You have Spy Sweeper installed. Is it only the antispyware program or does it include their antivirus or security suite? Is it a paid copy or trial? You install it on Aug 31st. Is this when your PC became slow?

What are the below files for?

Code:

2008-09-02 16:57 2008-07-12 15:29 27,648 --a-- C:\WINDOWS\system32\drivers\RKHit.sys
2008-09-02 16:57 2008-09-02 16:57 42 --a-- C:\WINDOWS\system32\AK083E209605E394C.lie

Is the second a license file for something?

Uninstall the below two old versions of Sun Java:
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 8

Delete the below files:

Code:

"C:\WINDOWS\system32\"
17.tmp        Aug  1 2008           0  "17.tmp"
19.tmp        Aug  2 2008           0  "19.tmp"
20.tmp        Aug  1 2008           0  "20.tmp"
23.tmp        Aug  2 2008           0  "23.tmp"
27.tmp        Aug  3 2008           0  "27.tmp"
29.tmp        Aug  2 2008           0  "29.tmp"
2e.tmp        Aug  3 2008           0  "2E.tmp"
2f.tmp        Aug  3 2008           0  "2F.tmp"
31.tmp        Aug  2 2008           0  "31.tmp"
 
C:\7d892938342bf0.bup

Delete the below folder:
C:\Program Files\Enigma Software Group

The below are not malware issues. They are just things you can do to improve performance and also registry patch is a cleanup from running ComboFix.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [NeroFilterCheck] "C:\WINDOWS\system32\NeroCheck.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please answer all of my questions about SpySweeper.

You may want to try uninstalling it to make sure it is not causing your problem with the internet.

Why can't you uninstall the Java programs? Be specific on what problems you are having? If you get error messages, give the exact error message.

 

Note Spybot without Teatimer & the free SUPERAntiSpyware provide no realtime protection. So your only realtime antispyware protection is Spy Sweeper. However you have no antivirus protection installed and no real firewall which is what I was driving at.

What did you do to get your internet connection back?

You never attached the follow up MGLogs.zip file I requested in message # 2. If you stopped due to the problem with uninstalling Java. Just skip the Java uninstall and continue with the rest of the steps.

Also make sure you tell me if you still have any malware problems when finished.

 

Yes that is what I requested in msg # 2.

This error was explained on the Using MGtools download page and it does not stop the rest of the scans from working.

Does your McAfee program include one.

These are no more PUPs than McAfee is. They are valid programs. MGtools and ComboFix could easily say the same for McAfee.

 

Okay then since you reinstalled McAfee you now have both an AV and a firewall.

Your logs are fine.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!