Help with worm.win32.netsky virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by sfitzgibbon, Feb 26, 2008.

  1. sfitzgibbon

    sfitzgibbon Private E-2

    Hello there,
    I need help with the worm.win32.netsky virus. I ran through the cleaning steps to the best of my ability and it seemed to have worked, but after a few hours the popups and changing of my homepage to 'softwarereferral' and ucleaner is back.

    I've attached the three logs as requested.

    Any help would be greatly appreciated!

    Regards,
    Shaun
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's start with this:

    Please use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 6"
    J2SE Runtime Environment 5.0 Update 7
    MarketResearch ---> you may have to use CCleaner/Tools to remove this.

    Please disable all anti-virus and anti-spyware programs while we do the following:

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Be sure to tell us how things are running.
     
  3. sfitzgibbon

    sfitzgibbon Private E-2

    Tim,
    Thank you very much for your help. I have attached the two files you requested. So far so good, but it came back after a few clean hours last night. I will follow-up in 24 hrs if things still look good. Please, let me know if there are other steps I need to take.

    Thanks again,
    Shaun
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Actually looking better ....please install:
    Java Runtime 6

    Again...see if you can find and delete (Use CCleaner/tools):
    MarketResearch

    disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Tell me how that went and run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file
     
  5. sfitzgibbon

    sfitzgibbon Private E-2

    Tim,

    Thanks again for your help. I've followed your steps and attached is the new file you requested.

    Thanks again,
    Shaun
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You may wish to use a Startup Manager.

    Let's clean up some of your start items:

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
  7. sfitzgibbon

    sfitzgibbon Private E-2

    Ok, I've completed all of the steps below. The start-up manager link wasn't working for me though. Anything else for me to do?

    Thanks again for all of your help Tim!
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member


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