Help!!

masteranto · Aug 25, 2006

Hows it goin. I have a friends computer here and dont know if it has a virus or if its something else. It wont let me run AVG Free edition wen i open it it starts to load up and then just disapears from the desktop. At first i thought it was just that 1 program having the problem but even wen i try to uninstall it it wont let me and just fails. I have also been having the same problem when i put a cd in and try to load any other program the screen just disapears. has any1 ever had this problem and if they have how did they solve it. I dont want to have to wipe the drive because this is a problem id like to know how to fix if i ever come across it again.

Thanks

Anto.

DavidGP · Aug 25, 2006

Hi, your best options to rule out malware is to run the below guide and attach the logs requested, then one of our malware guys will give them a look and post some more tailored removal instructions if they find this high CPU usage is due to malware.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat

CounterSpy - ONLY IF you were not able to run Windows Defender

Bitdefender - from step 6

Panda Scan - from step 6

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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Help!!

masteranto Private E-2

DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member