Help!

Hi


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

No probs on when you can get to running the guide steps, we are not going anyplace soon

as to Antivirus, you'll get many various opinions to whats best, My thoughts are the best one is the one that keeps you virus free, but part of the process of keeping yourself malware free is safe surfing, but thats easier said that done these days as malware is out to trip you up and force you to click the popups etc

but onto what I personally woud concider good AVs are:

Paid.... Kaspersky or Nod32
Free... AVG or Avast

Anti Malware:

Paid... Spysweeper or Ewido
Free... Windows Defender, Ad-Aware SE, A-Squared and Spywareblaster ( the latter in Spywareblaster is not a scanner & doesnt run in the background all it does it add known malware urls/cookies/activeX components to the bloacked list of your Browser, this aids in stopping many known malwares from being installed in the first place )


But also give this guide a read, How to Protect yourself from malware!