Help

Welcome to Majorgeeks!

What sort of funky going on have you noticed, popups and if so do what have any name or text or a website its linking to?

is your PC just slow?

But please complete the below and attach the requested logs and we can go from there.....

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps

included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread
  
  READ & RUN ME FIRST Before Asking for
  
  Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from
  
  running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any
  
  of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run
  
  the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running

HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new

name. This is very important due to some new infections going around.

​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in
  
  the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run
    
    CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single

message so it will require that you use two messages to attach all of these logs!