help!!!!!!!!!!!!!!!!!!!!

Hi and Welcome

To gain wether all of the issues your PC has currently its best to fun through the below guide, this will tell us if its malware thats the cause of your problem, if not then thats one thing rules out and we can move onto another area it maybe.


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Do you have access to another PC where you can download HijackThis, GetRunKey and ShowNew to? Also extract them from the ZIP files as requested on the other PC. Then copy them to a CD, a USB flashdrive, a floppy drive or whatever you have available to take to the infected PC and run them to get the logs that we need from them. None of these 3 programs need an installation! So they may be able to run.

What antivirus application do you already have installed? Does it run?
What antispyware applications do you already have installed? Do they run?

If you cannot run anything that can help us to see what is really going on, there is not much we can do to help you. We need information! How about Task Manager.....does it run? Can you type us up a list of processes you see running?

Gives us more explicit inforamtion. Statements like

don't tell us anything too useful. What are the file names that you are referring too? When you right click on them and select Properties what info can you see?

 

You did not install and rename HijackThis as requested. This is very important. Also can't you run the other tools now? At least GetRunKey and ShowNew at a minimum.

After installing and renaming HijackThis as requested in step 7 of the READ ME, do the below!

Do you have a UC-Logic Pen/Graphics Tablet ? If not, the WService.exe in your HJT log may be a trojan. I'm going to assume that this is a trojan and leave it in my fix. If you know it is not a trojan then skip it.

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {d869742a-e5d2-4624-96c7-aae26170665e} - C:\Program Files\MMediaCodec\isaddon.dll (file missing)
O4 - HKLM\..\Run: [UpdateService] C:\WINDOWS\system32\wservice.exe
O4 - HKLM\..\Run: [Nord] C:\WINDOWS\system32\nordsys.exe
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\MMediaCodec <--- the whole folder:
C:\WINDOWS\system32\wservice.exe
C:\WINDOWS\system32\nordsys.exe

Now run Ccleaner.

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.