Help

Okay we have a lot to do!!

If CounterSpy is the free trial from the READ ME, uninstall it now since we are finished with it. Then delete the below two folders which may be left behind:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Also uninstall the below old versions of software (we will install new versions in a few steps further down):
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 9
Mozilla Firefox (2.0.0.2)
Mozilla Firefox (2.0.0.3)



No we need to cleanup a few infections on of which is PurityScan.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply (I will remind you at the end of this message).

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now after running ComboFix install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox


Now we need to remove a malware service!

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to DomainService
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteDomainService into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that later.

After reboot, continue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

Make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of any of the below DLL files (if found) and then click the kill button.
rqrrqpp.dll
tuvttqq.dll
gllkkbqp.dll
jkkjh.dll
pmnlj.dll
pmnnl.dll
windvw32.dll

After you have killed all instances of any of the above DLLs under winlogon click ok.
(If you do not find these DLLS, just continue on.)

Next double click on explorer.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
rqrrqpp.dll
tuvttqq.dll
gllkkbqp.dll
jkkjh.dll
pmnlj.dll
pmnnl.dll
windvw32.dll

After you have killed all instances of any of the above DLLs under Explorer click ok.
(If you do not find these DLLS, just continue on.)

Next double click on iexplore.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
rqrrqpp.dll
tuvttqq.dll
gllkkbqp.dll
jkkjh.dll
pmnlj.dll
pmnnl.dll
windvw32.dll

After you have killed all instances of any of the above DLLs under iexplore click ok.
(If you do not find these DLLS, just continue on.)

Now just exit Process Explorer.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {1F6581D5-AA53-4b73-A6F9-41420C6B61F1} - C:\WINDOWS\system32\jrxhdmqf.dll
O2 - BHO: (no name) - {4C6937DE-A7B2-4C6B-9089-7696990D3797} - C:\WINDOWS\system32\pmnnl.dll (file missing)
O2 - BHO: (no name) - {7C24493F-3D23-4258-9426-42C5FC3B8211} - C:\WINDOWS\system32\rqrrqpp.dll
O2 - BHO: (no name) - {A6BA4086-3A4C-454A-9C92-419AF9565B18} - C:\WINDOWS\system32\pmkjj.dll
O2 - BHO: (no name) - {AB5A8ABD-8779-4348-AD61-6C77A40C09AF} - C:\WINDOWS\system32\ddcca.dll (file missing)
O4 - HKLM\..\Run: [icq.com] rundll32.exe "C:\WINDOWS\system32\gllkkbqp.dll",forkonce
O4 - HKLM\..\Run: [smgr] mgrs.exe
O20 - Winlogon Notify: jkkjh - C:\WINDOWS\system32\jkkjh.dll (file missing)
O20 - Winlogon Notify: pmkjj - C:\WINDOWS\system32\pmkjj.dll
O20 - Winlogon Notify: pmnlj - C:\WINDOWS\System32\pmnlj.dll (file missing)
O20 - Winlogon Notify: rqrrqpp - C:\WINDOWS\SYSTEM32\rqrrqpp.dll
O20 - Winlogon Notify: windvw32 - windvw32.dll (file missing)
After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!